Download Fax Data

Cloud Voice keeps a record of every fax your account sends and receives. From the fax log you can pull down a batch of entries together with their documents, or grab a single fax on its own. This page covers both.

All fax activity lives under Integrations > Fax > Fax Logs in the management portal.

Filter the fax log

Before downloading, narrow the list to the entries you care about using the filters along the top of the fax log.

Two of the filters expect a fax number in E.164 format: a plus sign, the country code, then the full number with no spaces, dashes, or parentheses (for example, +14155551234).

Filter	What it does
Fax Direction	Choose Send to show outbound faxes or Receive to show inbound faxes.
Time	Limit results to faxes sent or received within a date and time range.
From	Match on the sender’s fax number, entered in E.164 format.
To	Match on the recipient’s fax number, entered in E.164 format.
Sender Extension	Match on a specific user by extension number or extension name.

Note

When you filter by To, a scheduled outbound fax addressed to several recipients is matched only against the first number in its recipient list.

Download a batch of fax logs and files

1. Go to Integrations > Fax > Fax Logs.

2. (Optional) Apply the filters above to find the entries you want.

3. Select the checkbox next to each fax log you want, then click Download.

   

The export arrives as a single .zip archive. Inside you’ll find a .csv file listing the log details and one .pdf for each fax document.

Download a single fax file

1. Go to Integrations > Fax > Fax Logs.

2. (Optional) Apply the filters above to locate the fax you’re after.

3. Click the download icon on that fax log’s row.

   

The fax is saved on its own as a .pdf file.