Disable HubSpot CRM Integration

If you need to pause the connection between Cloud Voice and HubSpot, you can switch the CRM integration off whenever you like. CRM stands for Customer Relationship Management, the system your team uses to track contacts and deals. Turning the integration off stops the link between the two systems without erasing anything you have already configured, so you can reconnect later with a single switch.

You might do this while troubleshooting, during a HubSpot account change, or any time you want to stop the sync temporarily rather than remove the setup entirely.

Turn off the integration

1. Sign in to the PBX (Private Branch Exchange, your Cloud Voice phone system) web portal and open Integrations > CRM.

2. At the top of the page, toggle Enable Hubspot Integration to off.

   

3. Click Save.

Note

The change does not take effect until you click Save. If you toggle the switch but leave the page without saving, the integration stays active.

Caution

Once you save, the link to HubSpot stops right away. Call activity is no longer shared with HubSpot until you enable the integration again, so only disable it when you are ready for that sync to pause.

What happens next

• The Status field changes to Disabled.
• Your integration settings are preserved. When you enable the connection later, the previous configuration is used directly, so there is nothing to re-enter.

Tip

Because your settings are kept, re-enabling is fast: flip the same switch back on and click Save. There is no need to reconnect the HubSpot account or re-map any fields.