Virtual Fax Integration Overview

Cloud Voice can link to an online fax service, letting your team send and receive faxes over the Internet straight from the Cloud Voice App. There is no need for fax machines, dedicated phone lines, or paper.

Requirements

Before you turn on virtual faxing, confirm that both your Cloud Voice system and the fax provider meet the conditions below.

Cloud Voice

• Firmware version 84.20.0.74 or later
• Enterprise Plan or Ultimate Plan

Supported fax platforms

• Telnyx
• IZT Cloud
• IXICA
• BlueFAX

Caution

Virtual faxing only appears once both prerequisites are met: the firmware is 84.20.0.74 or later, and the account is on the Enterprise Plan or Ultimate Plan. On an older firmware or a lower plan the feature will not be available, so check these before you start.

Why use virtual faxing

• Reach it from anywhere. All you need is an Internet connection to send and receive faxes, whenever and wherever you are.
• Stored and searchable. Every fax action is logged and each transmitted document is kept safely, so records are easy to find later.
• Pay only for what you send. Dropping paper, fax lines, and hardware lowers your infrastructure and running costs, and you are billed per fax sent.
• Branded cover pages. Attach a custom cover page to outbound faxes to carry details such as sender and recipient information and a short message.
• Fax to email. Route incoming faxes to chosen mailboxes for fast sharing, backups, and more.

How to set up virtual faxing

To enable virtual faxing on Cloud Voice and let extension users fax from the Cloud Voice App, work through the steps below.

1. Connect Cloud Voice to one or more fax platforms:

   • Integrate Cloud Voice with Telnyx Fax
   • Integrate Cloud Voice with IZT Cloud Fax
   • Integrate Cloud Voice with IXICA Fax
   • Integrate Cloud Voice with BlueFAX

   Tip

   You only need one provider to start faxing, so pick the platform your organization already holds an account with. You can connect more than one if you need to.

2. (Optional) Create and customize cover pages for extension users to apply when they send a fax.

   Note

   Extension users who are allowed to send faxes can also build their own cover pages from the Cloud Voice App.

3. (Optional) Adjust the built-in Fax to Email template, which is applied whenever a fax is forwarded to a mailbox.

   

Once these steps are done, extension users can send and receive faxes directly in the Cloud Voice App.

Fax data auto cleanup

Cloud Voice records every inbound and outbound fax and keeps the related fax files. By default, the system clears fax data automatically as soon as either of these limits is reached:

• Fax files: stored files reach 1024 MB.
• Fax logs: logs are kept for up to 7 days, or the log count reaches 200,000.

Caution

Auto cleanup deletes fax files and logs permanently, with no recovery. If a fax needs to be kept for the long term, forward it to email (see step 3 above) or download it before it ages out or the storage cap is hit.

To change the file storage cap or how long logs are kept, go to System > Storage > Fax Data Auto Cleanup.

Note

The 200,000 fax-log limit is fixed and cannot be changed.