Disable Zoho Desk Integration

Zoho Desk is a customer support helpdesk tool. When it is connected to Cloud Voice, incoming and outgoing calls can be matched to Zoho Desk contacts and logged as activity. If you need to pause that link (for example, during troubleshooting or a maintenance window), you can switch the integration off without losing your configuration. The settings stay in place, so you can turn the integration back on later without setting it up again.

Note

Disabling is different from removing the integration. Disabling pauses the connection but keeps every setting. Deleting or disconnecting the integration would clear the configuration, and you would have to set it up again from scratch.

Disable the integration

1. Sign in to the Cloud Voice management portal and open Integrations > Helpdesk.

2. Near the top of the Zoho Desk page, toggle the integration switch to the off position.

   

3. Select Save to apply the change.

Caution

The change does not take effect until you select Save. While the integration is disabled, calls are no longer synced to Zoho Desk, so agents will not see call activity or contact pop-ups for new calls until you re-enable it.

What happens next

• The Status field changes to Disabled.
• Your Zoho Desk configuration is preserved. The next time you enable the integration, it applies right away with no additional setup.

Tip

Because your settings are kept, disabling is the safest choice when you only need to pause the integration temporarily. Re-enable it later instead of rebuilding the connection.