Disable Red Hat SSO Integration

When you are troubleshooting your phone system, you can pause the Red Hat SSO integration instead of removing it entirely. SSO (Single Sign-On) lets your Red Hat users sign in to Cloud Voice with the same credentials they already use for Red Hat, so no separate password is needed.

Disabling the connection keeps every setting you have already configured, so you can turn it back on later without rebuilding anything. This is different from disconnecting: disconnecting tears down the link, while disabling simply suspends it.

Note

Use disable when you only need a short break in the sync (for example, while you test something) and you want the configuration to survive. If you want to remove the integration for good, disconnect it instead.

Disable the integration

1. Sign in to the Cloud Voice management portal and open Integrations > Collaboration.

2. At the top of the integration page, switch the toggle off.

   

3. Click Save.

4. Review the confirmation prompt and choose how to handle the synced extensions:

   

   a. To remove the extensions that were created for the synced users, select Delete the PBX extensions in sync with the Users. PBX (Private Branch Exchange) is the phone system that owns those extensions.

   Danger

   Selecting this checkbox permanently deletes the phone extensions that were created for the synced Red Hat users. Deleted extensions cannot be recovered, and any phones, voicemail, and call routing tied to them stop working. Leave it unchecked unless you are certain you want those extensions gone.

   Tip

   For a temporary pause during troubleshooting, leave the checkbox clear. That keeps the extensions in place so everything comes back exactly as it was when you re-enable the integration.

   b. Click Confirm to apply the change.

Result

• The Status field now reads “Disabled”, confirming that the integration is paused.

  

• Your integration settings are preserved but become read-only while the connection is off. To change any setting, re-enable the integration first.

Caution

While the integration is disabled, Red Hat users can no longer sign in to the Cloud Voice App with their Red Hat credentials. Sign-in works again only after you turn the integration back on.