Run a Directory Synchronization Manually

Directory synchronization normally runs on a schedule, but you can also start it yourself at any time. A manual run is useful in two situations:

• You just created or changed a synchronization rule and want to apply it right away instead of waiting.
• Recent changes in Active Directory (AD), the Windows directory service Cloud Voice reads from, need to reach Cloud Voice immediately.

Note

This runs the sync one time on demand. It does not change your automatic schedule: the next scheduled synchronization still happens as configured. To adjust when the automatic sync runs, see Schedule automatic directory synchronization.

Start a sync

1. Sign in to the Cloud Voice admin portal and open Integrations > Collaboration.

2. Under Basic, select Update Now.

   Note

   Basic is the top section of the Collaboration page, where the connection and sync schedule live. Update Now triggers a single synchronization immediately, using the current Active Directory data and your saved sync rules.

Caution

A manual sync writes the current Active Directory state into Cloud Voice. Because the sync is one-way (AD is the source of truth), any local edits you made to synced users, organizational units, or groups can be overwritten. If you need a local change to hold, pause synchronization first.

Result

Cloud Voice runs the directory synchronization a single time, bringing your account in line with the current Active Directory data.