Manage Voicemails

The Cloud Voice App for Dynamics 365 keeps your voicemails alongside your contacts, so you can listen to messages, return calls, and tidy up your inbox without leaving Dynamics 365. This page walks through the actions available on the Voicemails tab.

Open your voicemails

1. In the plugin, select Voicemails.

2. Optional: To narrow a long list, use the search box or filters to find the messages you want.

   

What you can do with a voicemail

Once you have the message you need, use the actions below.

Action	How to do it
Play a voicemail	Click the play icon on the message. An unread message is marked as read once you play it.
Call the sender back	Return the call in either of these ways: double-click the record, or click the call icon on the message.
Open the Dynamics contact	Click the contact icon on the message. The matching contact record opens in the main Dynamics 365 workspace.
Download a voicemail	Click the more icon on the message, then choose Download. The audio file is saved to your computer.
Mark one message read or unread	Click the more icon on the message, then click Mark as Read or Mark as unread.
Mark several messages as read	Select the checkbox for each message, then click the read icon in the top-right corner.
Delete one message	Click the more icon on the message, then choose Delete.
Delete several messages	Select the checkbox for each message, then click the delete icon in the top-right corner.

Note

The two top-right icons (mark as read and delete) act only on the messages you have checked. Select the checkboxes first, otherwise the icons have nothing to work on.

Caution

Deleting a voicemail removes it permanently, whether you delete one message or several at once with the checkboxes. There is no undo, so download any message you want to keep before you delete it.