Receive Inbound Calls on an Analog Phone Connected to a Cloud Voice TA100/200 FXS Gateway

Once your Cloud Voice system and a TA100/200 FXS gateway are linked, the analog phone plugged into the gateway can answer calls arriving on a trunk. To make that happen, add an inbound route that delivers trunk calls to the extension the FXS port is registered as.

Note

FXS stands for Foreign Exchange Station: it is the type of port that supplies dial tone to a plain analog device such as a desk phone, fax machine, or cordless base. The TA100/200 gateway turns each of its FXS ports into a Cloud Voice extension, so a call sent to that extension makes the attached analog phone ring. A “trunk” is the connection that carries calls between your Cloud Voice system and the outside phone network, and an “inbound route” is the rule that decides where an incoming trunk call is delivered.

Before you begin

The FXS port on the gateway must already be registered as an extension on your Cloud Voice system. In the steps below, that extension is 1000.

Caution

If the FXS port is not yet registered as an extension, this inbound route has nowhere to send the call and the analog phone will not ring. Confirm the extension is registered and online before continuing.

Step 1. Add an inbound route

Create an inbound route and send its calls to the extension tied to the gateway’s FXS port.

1. Sign in to the Cloud Voice management portal and open Call Control > Inbound Route, then click Add.

2. Fill in the route details:

   • Name: A label that makes the route easy to recognize later.
   • Trunk: The trunk whose incoming calls you want to route.
   • Default Destination: Where matching calls are sent. Choose the gateway’s registered extension here, for example extension 1000.

   Tip

   Give the route a name that spells out its purpose, such as Front-Desk-Analog-1000. When you later have many routes, a descriptive name saves you from opening each one to see what it does.

   

3. Click Save, then Apply to activate the route.

Caution

Nothing changes on the live system until you click Apply. Saving alone stores the route but does not put it into service, so the analog phone will not ring until you apply the change.

Step 2. Place a test call

Dial the trunk you selected above. The analog phone whose FXS port is registered as extension 1000 should ring.

Note

If the phone does not ring, check that you dialed the number tied to the trunk you selected in the route, that extension 1000 is registered and reachable, and that you clicked Apply after saving.