Register a Hikvision Door Station to Cloud Voice

A SIP-capable Hikvision door station can register to Cloud Voice as an ordinary extension. SIP (Session Initiation Protocol) is the standard signaling protocol that phones and intercoms use to set up calls. Once registered, the door station behaves like any other endpoint on your phone system and can ring extensions, ring groups, or the Cloud Voice App. This page uses the Hikvision DS-KD8003 as a working example; the same approach applies to other Hikvision door stations that speak SIP.

The setup has two halves: first you create an extension on Cloud Voice, then you point the door station at that extension so it registers.

Before you begin

• Confirm that your door station supports the SIP protocol. A door station that only speaks Hikvision’s proprietary protocol cannot register to Cloud Voice.
• Activate the door station and add it to the iVMS-4200 client first. See Activate intercom video devices and Add devices to the iVMS-4200 client.

Step 1. Create an extension for the door station

Give the door station its own extension on Cloud Voice. The door station will use these credentials to register, exactly the way a desk phone would.

1. Sign in to the PBX (Private Branch Exchange) web portal and go to Extension and Trunk > Extension, then click Add > Add.

2. Enter the user and extension details, or keep the defaults. In this example, create a SIP extension numbered 1666 for the DS-KD8003.

   

3. Click Save, then Apply.

Tip

Note down the extension’s number and its registration password now. You will type both into the door station in Step 2. You can view or reset the registration password on the extension’s own settings page in Cloud Voice.

Step 2. Register the door station to Cloud Voice

Configure the door station in the iVMS-4200 client so it registers to the extension you just created.

1. Sign in to the iVMS-4200 client and go to Device Management > Device.

2. Next to the DS-KD8003, click the remote configuration icon to open its Configuration page.

   

   

3. Set up the DNS (Domain Name System) server:

   1. Go to Network > Basic Settings > TCP/IP.

   2. In the DNS Server section, enter the IP address of your DNS server, then click Save.

      

   Note

   The door station needs a DNS server because the Server Address you enter next is a domain name (for example, demo.example.com), not a numeric IP address. DNS is what translates that name into the address the door station connects to. If you skip this step, registration fails because the door station cannot find your Cloud Voice system. Use whatever DNS server your network already relies on.

4. Register the door station to extension 1666:

   1. Go to Network > Basic Settings > SIP.

   2. Select the Enable VOIP Gateway checkbox. (VoIP means Voice over IP: carrying calls over the network.)

      Caution

      This checkbox must stay selected. If it is cleared, the door station ignores the SIP settings below and will not register, so it cannot place or receive calls.

   3. Enter the extension’s credentials:

      

      • Register User Name: The extension’s registration name. In this example, enter 1666.
      • Registration Password: The extension’s registration password. In this example, enter the password generated for extension 1666.
      • Server Address: The domain name of your Cloud Voice system. In this example, enter demo.example.com.
      • Server Port: The SIP registration port of your Cloud Voice system. In this example, enter 5060.
      • Expiry Time: Keep the default value. This controls how often the door station re-registers to stay online.
      • Number: The extension number. In this example, enter 1666.
      • Display User Name: The name shown on outgoing calls. In this example, enter 1666.

      Caution

      The Server Address and Server Port must match what your Cloud Voice system uses (the default SIP port is 5060). If either value is wrong, the door station cannot register. Copy the exact domain name and port from your Cloud Voice settings rather than typing them from memory.

   4. Click Save.

When the Register Status shows Registered, the door station is connected to Cloud Voice.

Note

If the status stays Unregistered or Registering, double-check the register user name, password, server address, and server port, and confirm the door station can reach the DNS server you set in Step 3.