Export Call Flows

Any call flow you build in Cloud Voice can be saved to a file and later brought into a different phone system. Use this when you want to reuse a design elsewhere or keep a backup outside the portal.

Caution

Leave the exported file exactly as it is. Editing its contents can break the call flow so that it fails to load when you import it into another system.

Export a call flow

1. Sign in to the phone system portal and open Call Flow Designer (the area where call flows are built and managed).

2. Tick the box beside each call flow you want to save, then select Export. You can select one flow or several at once.

   

Note

Exporting only saves a copy of the design to your computer. The call flows already set up in the portal stay in place and keep running as normal, so this is a safe action to run on a live system.

What you get

• Exporting one call flow produces a single .json file (JSON is a plain-text data format).
• Exporting several call flows produces a .zip archive. Extract (unzip) it to get the individual .json files inside.

Tip

When you are ready to load a saved .json file into another phone system, follow Set up a Call Flow from a JSON File.