Enable or Disable a Call Flow

Each call flow has an on/off switch that decides what happens to calls arriving on its assigned number. Turning the switch on puts the flow into service; turning it off takes it out of service. This page covers both actions.

Turn a call flow on

With a call flow enabled, any call placed to its call flow number or to a DID number that points to the flow follows the routing you designed. DID stands for Direct Inward Dialing: it is the external phone number a caller actually dials to reach you.

Note

A call flow can be reached two ways: through its own call flow number (an internal number assigned to the flow) and through any DID number that has been routed to it. Enabling the flow activates routing for both at once.

1. Sign in to your Cloud Voice management portal and open Call Flow Designer.

2. Locate the flow you want to activate in the list and toggle its switch on.

   

3. Confirm the change by clicking OK in the dialog that appears.

Turn a call flow off

With a call flow disabled, calls to its call flow number or to any DID number that points to the flow are dropped and the caller is disconnected right away.

1. Sign in to your Cloud Voice management portal and open Call Flow Designer.

2. Find the flow you want to deactivate in the list and toggle its switch off.

   

3. Confirm the change by clicking OK in the dialog that appears.

Caution

While a flow is off, no calls reach its routing logic and every caller is disconnected. Re-enable the flow, or move its number to another destination, before you turn it off if you still need to take calls on that number.