Auto Provision Tiptel IP Phone

With auto provisioning, Cloud Voice delivers a ready-made configuration to a Tiptel desk phone, so the handset registers its assigned extension without anyone entering account details on the device. (An IP phone, short for Internet Protocol phone, makes calls over your data network instead of a traditional analog phone line.) This walkthrough uses a Tiptel 3310 running firmware 2.42.6.5.55 as the example, but the procedure is the same for every supported model.

Supported models and firmware

Check that the phone and your Cloud Voice system are both running at least the firmware versions listed for the model you plan to provision.

Model	Minimum phone firmware	Minimum system firmware
3310	2.42.6.5.55	84.7.0.17
3320	2.42.6.5.55	84.7.0.17
3330	2.42.6.5.55	84.7.0.17
3340	2.42.6.5.55	84.7.0.17

Caution

If either the phone or the system is below the version shown for that model, auto provisioning can fail or apply the wrong settings. Update the firmware first, then provision.

Before you begin

• Confirm that the default provisioning template for your model is available under Auto Provisioning > Resource Repository > Default Templates.
• Reset the phone to factory defaults if it was in service previously, so leftover settings do not interfere.
• Collect the phone’s vendor, model, and MAC address before you create the entry. MAC (Media Access Control) is the unique hardware address of the phone, usually printed on a label on the underside of the device or on its box.

Caution

A factory reset erases the phone’s current configuration, including any SIP account, network, and dial settings it already holds. Only reset a phone you are re-purposing, not one that is live on another system.

Step 1: Add the Tiptel phone in Cloud Voice

1. Sign in to the management portal and open Auto Provisioning > Phones.

2. Click Add > Add.

3. Under IP Phone, describe the device:

   

   • Vendor: Choose Tiptel.
   • Model: Choose the phone model. This example uses 3310.
   • MAC Address: Type the MAC address printed on the phone.

   Caution

   The MAC address must match the physical phone exactly. If it is wrong, the phone requests a configuration that does not exist and provisioning never completes.

4. Under Options, set how the phone provisions:

   

   • Template: Select a template from the list. Use the default template that matches your phone model, or a custom template you have created for your own configuration.
   • Provisioning Link: Cloud Voice generates this link automatically. It points to where the phone’s configuration file is stored, so you do not need to change it.
   • Authentication for the First-time Auto Provisioning: When enabled, the phone prompts the user for credentials before it runs provisioning for the first time.

   Tip

   Leave Authentication for the First-time Auto Provisioning turned on so a rogue device cannot pick up the configuration in place of the intended phone.

5. Under Assign Extension, pick the extension to bind to this phone.

   

   Note

   If the extension you want does not appear in the list, it is already linked to another phone. Either release it from that phone first, or enable concurrent registration on the extension. By default an extension can register to only one SIP (Session Initiation Protocol) endpoint, so concurrent registration is required if you want it on more than one device.

6. Click Save. Cloud Voice sends an RPS Request Success event notification to confirm the request went through. RPS (Redirection and Provisioning Service) is the cloud service that points the phone to your Cloud Voice system the first time it boots.

Step 2: Trigger provisioning on the phone

1. Reboot the Tiptel phone.

   Note

   The reboot is what starts provisioning: the phone contacts Cloud Voice as it powers up and pulls its configuration then. A handset that is already switched on will not fetch the new settings until it restarts.

2. If you kept Authentication for the First-time Auto Provisioning enabled, the phone asks for credentials. Enter them on the handset:

   

   • UserName: The extension number assigned to the phone.
   • Password: The extension’s Voicemail Access PIN.

   Note

   Look up the Voicemail Access PIN on the Voicemail tab of the extension’s configuration page.

   

Result

• The phone downloads its configuration from Cloud Voice and applies the settings on its own.

• The assigned extension registers on the phone. Verify the registration state under Auto Provisioning > Phones in the portal.