Manually Register a Fanvil IP Phone

When a Fanvil IP phone can’t be auto-provisioned, you can still connect it to Cloud Voice by typing an extension’s registration details straight into the phone’s web interface. The steps below use a Fanvil X6U-V2 running firmware 2.12.1 as the example, but the same process works for any Fanvil phone that supports SIP.

Supported devices

Any Fanvil IP phone that supports SIP (Session Initiation Protocol).

Before you start

Registration happens in two parts:

1. Collect the extension’s registration details from Cloud Voice.
2. Enter those details in the Fanvil phone’s web interface.

Step 1. Collect the registration details from Cloud Voice

Sign in to the Cloud Voice management portal and note down the values below, then keep them nearby for Step 2.

Detail	Where to find it
Extension credentials	Go to Extension and Trunk > Extension, click the edit icon beside the extension, then open User > Extension Information. Record the Extension Number, Registration Name, and Registration Password.
Transport protocol	Go to Extension and Trunk > Extension, click the edit icon beside the extension, then open Advanced > VoIP Settings > Transport. Note the protocol the extension uses (UDP, TCP, or TLS). This example uses UDP (User Datagram Protocol).
PBX domain name	The domain name of your Cloud Voice system. This example uses pbx.example.com.
SIP registration port	The SIP registration port is 5060.

The credentials appear on the Extension Information tab:

You’ll find the transport protocol under Advanced > VoIP Settings:

Caution

The protocol you set on the phone must match the one on the extension. If the extension uses anything other than UDP, make sure the matching listener is turned on first, or registration will fail:

• TCP (Transmission Control Protocol): enable the SIP TCP port at PBX Settings > SIP Settings > General > Basic.

  

• TLS (Transport Layer Security): enable TLS at PBX Settings > SIP Settings > TLS.

  

Step 2. Register the extension on the Fanvil phone

1. Log in to the phone’s web interface.

   a. Enter the phone’s IP address in your browser’s address bar.

   b. Enter the username admin and its password. This example uses the default password admin.

   c. Click Login.

   

   Caution

   The admin/admin default login is public knowledge for every Fanvil phone. Once the extension is registered, change the phone’s admin password so an unauthorized user cannot reach the web interface and place fraudulent calls.

2. In the left navigation bar, go to Line > SIP and pick an available account.

   

3. In the Register Settings section, fill in the registration details.

   a. Select the Activate checkbox to enable the account.

   b. Enter the extension credentials:

   • Username: the extension number.
   • Display Name: a name for the account; this shows on the phone’s screen.
   • Authentication User: the extension’s registration name.
   • Authentication Password: the extension’s registration password.

   c. Enter the server details:

   • Server Address: your Cloud Voice domain name.
   • Server Port: the SIP registration port.
   • Transport Protocol: the protocol the extension uses. In this example, select UDP.

   

4. At the bottom of the page, click Apply.

Result

The extension registers with Cloud Voice. Confirm it worked by checking the Line Status field for the account.