Manually Register Alcatel-Lucent Enterprise (ALE) Phone with Cloud Voice

When a phone can’t be auto provisioned, you can point it at your Cloud Voice system yourself by typing the extension’s SIP credentials into the phone’s web interface. This page walks through that manual registration on an Alcatel-Lucent Enterprise (ALE) handset, using an ALE M3 (firmware 2.13.39.000.2217) as the working example.

Supported devices

Any Alcatel-Lucent Enterprise IP phone that supports SIP (Session Initiation Protocol) can register with Cloud Voice using this method.

Step 1: Collect the extension’s registration details

Sign in to the Cloud Voice management portal and gather the values below. You’ll type them into the phone in Step 2.

Extension credentials

Go to Extension and Trunk > Extension, click the edit icon next to the extension, then open User > Extension Information. Note down:

• Extension Number
• Registration Name
• Registration Password

Transport protocol

Go to Extension and Trunk > Extension, click the edit icon, then open Advanced > VoIP Settings > Transport and note the protocol set for the extension. The transport protocol controls how the phone and Cloud Voice exchange SIP messages. This example uses UDP (User Datagram Protocol).

Caution

The Transport Mode you choose on the phone in Step 2 must match the protocol set here. If the two do not match, the phone will not register.

• If the extension uses TCP (Transmission Control Protocol), confirm the SIP TCP port is turned on under PBX Settings > SIP Settings > General > Basic. Registration fails otherwise.

  

• If the extension uses TLS (Transport Layer Security), confirm TLS is turned on under PBX Settings > SIP Settings > TLS. Registration fails otherwise.

  

PBX domain name

The domain name of your Cloud Voice system. This example uses pbx.example.com.

SIP registration port

The default SIP registration port is 5060.

Step 2: Register the extension on the ALE phone

1. Log in to the phone’s web interface.

   

   a. Enter the phone’s IP address in your browser’s address bar.

   b. Enter the user name admin and its password. This example uses the default password 123456.

   c. Click Login.

   Caution

   123456 is the factory default web password. Once the phone is up, sign back in and set a strong admin password. Leaving the default in place lets anyone on the network reconfigure the phone, which is a toll-fraud risk.

2. In the left navigation bar, go to Account > Basic and fill in the registration settings.

   a. In the Account drop-down, pick an available account, then turn on Account Active.

   

   b. Enter the extension credentials.

   

   • SIP Label Name: A name for the account, shown on the phone’s screen.
   • User Name: The extension number.
   • Register Name: The extension’s registration name.
   • Password: The extension’s registration password.

   c. Enter the PBX details and, if you like, a registration period.

   

   • SIP Server: The domain name of your Cloud Voice system.

   • SIP Server Port: The SIP registration port. Enter 5060.

   • Register Expire Time: Optional. Sets how often the phone re-registers.

     Tip

     The allowed range for the registration timer is shown under PBX Settings > SIP Settings > General > SIP Endpoint Registration Timer in the management portal.

   • Transport Mode: Select the extension’s transport protocol. This example uses UDP.

   d. Click Submit.

Result

The extension registers successfully. You can confirm its state in the Account Status field on the phone.