Extension Call Accounting Report

The Extension Call Accounting report summarizes what your outbound calls cost. It totals the charges for calls that extensions place through the trunks you select, and you can view those charges for individual extensions, extension groups, or whole organizations. This page walks you through opening the report and explains what each figure means.

Prerequisites

Add at least one call rate rule. The report only accounts for calls that a rate rule applies to, so without a rule there is nothing to bill.

Open the report

1. Sign in to the PBX (Private Branch Exchange, your hosted phone system) web portal and go to Reports and Recordings > Call Reports.

2. Select the report:

   1. Open the Default Reports tab.

      

      Note

      Recent platform versions (84.21.0.117 and later) use a redesigned CDR (Call Detail Record, the log entry saved for each call) module with a new data structure for clearer display and richer call detail. New records appear on the Default Reports tab, while records created before the upgrade stay on the Call Reports (Legacy) tab. Legacy data is removed over time based on your CDR Auto Cleanup setting. The steps below cover the new reports; to work with older data, use the Call Reports (Legacy) tab instead.

   2. In the Accounting Reports pane, click Extension Call Accounting.

3. Set the filter criteria:

   

   1. In the Time field, choose the period the report should cover.

   2. Narrow the results by extension, extension group, organization, or trunk.

      Note

      • Filtering by extension group excludes calls from unknown sources, records whose Extension column shows Other.
      • Filtering by organization includes the selected organization and its subordinate departments, but also excludes calls from unknown sources (Extension shown as Other).

   The report matching your filters appears on the page.

   

   Tip

   Switch between dimensions at any time to see the same data broken down different ways.

   

Adjust the columns

Tailor the table to the metrics you care about:

• Choose which columns show. Click the column-selection icon and pick the fields to display.

  

• Freeze a column. Click the drag handle next to a field, then drag it to Left (Freeze Column) or Right (Freeze Column) to keep it in view while you scroll.

  

• Reorder columns. Click the drag handle next to a field and drag it to the position you want.

  

Save or schedule the report

Once the report shows what you need, keep it for later or have it delivered automatically:

• Add to My Reports. At the bottom of the page, click Add to My Reports, give the report a recognizable name, fine-tune the filters or metrics, then click Save. The report is saved to your My Reports list for quick access.

• Add to Scheduled Reports. At the bottom of the page, click Add to Scheduled Reports, then finish the scheduled task settings to email the report on a recurring basis.

• Download the report. Save a copy to your computer for offline review or further analysis.

  

  1. Optional: click the settings icon to adjust the download options, then save your changes:
     • File Format: the file type to download, CSV, XLS, HTML, or PDF.
     • Duration Format: how duration fields display, Display in Second (s) or Display as HH:MM:SS.
     • Export Fields: which fields to include, All or Selected.
  2. Click Download.

Report metrics

Metric	Description
Total Calls	The number of outbound calls placed while a call rate rule was in effect.
Total Talk Time	The combined time from when calls were answered until they ended.
AVG Talk Time	The average time from when a call was answered until it ended.
Amount	The cost of the calls.