Create a Conference Room

Before anyone can join a conference call, you need a conference room for them to dial into. Each room has its own extension number, optional passwords, and prompt settings. Follow the steps below to add one to your Cloud Voice system.

Add a conference room

Sign in to the PBX (Private Branch Exchange, your phone system) web portal and open Call Features > Conference, then click Add.
Configure the room:
- Number: The extension callers dial to enter this conference. Pick a number that does not clash with an existing extension.
- Name: A label that helps you recognize the room in the portal.
- Participant Password: Optional. When set, callers must enter this password to join as regular participants.
- Moderator Password: Optional. When set, callers who enter this password join as moderators (participants who can control the call).
- Voice Prompt: Chooses what participants hear when someone enters or leaves the call:
  - Default: Plays a tone on each join or exit.
  - Extension: Announces the extension number of the person joining or leaving.
- Custom Prompt Language: Optional. Turn this on to set the language of the system prompts participants hear when they join.
- Wait for Moderator: When enabled, participants cannot talk to one another until a moderator joins.
- Allow Extension Participants to Invite: When enabled, extension users already in the room can invite others to join.
- Moderator(s): Select the extensions that act as moderators. Moderators join without entering any password.
Click Save, then Apply.

Let external callers join

Conference rooms are reachable by internal extensions out of the box. To let people outside your organization dial in, set up an inbound route and point its Destination at Conference. An inbound route connects an external phone number (a DID, or Direct Inward Dialing number) to a destination inside your phone system.