Delete Onsite Proxy Instances

An Onsite Proxy instance is a local relay that lets IP phones (Internet Protocol desk phones) on a customer site register with Cloud Voice through a single on-premise connection. When an instance is no longer needed, you can remove it from your PBX (Private Branch Exchange, the phone system that routes calls). Instances can be deleted one at a time or several at once.

Note

The Onsite Proxy list lives under System > Onsite Proxy in the PBX web portal. That is where you both review and delete instances.

Caution

Any IP phones that register through an Onsite Proxy instance lose their connection to Cloud Voice the moment that instance is removed. Confirm the instance is out of service before you delete it. If those phones still need proxy connectivity, reassign them to a different available instance afterward under Auto Provisioning > Phones > Edit > Options > Onsite Proxy.

Tip

To avoid dropping active calls, move any phones still using the instance to another available proxy (same path: Auto Provisioning > Phones > Edit > Options > Onsite Proxy) before you delete it, rather than reconnecting them afterward.

Requirements

Your Cloud Voice system must be running firmware 84.23.0.24 or later.

Delete an instance

1. Sign in to the PBX web portal and open System > Onsite Proxy.
2. Locate the instance in the Onsite Proxy list and click the delete icon next to it.
3. Click OK to confirm in the dialog that appears.
4. Click Apply.

Delete instances in bulk

1. Sign in to the PBX web portal and open System > Onsite Proxy.
2. In the Onsite Proxy list, select the checkbox for each instance you want to remove.
3. Click Delete above the list.
4. Click OK to confirm in the dialog that appears.
5. Click Apply.