Leave a Voicemail Without Ringing the Recipient

Sometimes a written message loses the tone you want to convey, but a live call would interrupt someone who is busy or off the clock. Cloud Voice lets you record a voicemail and deliver it directly to a recipient’s mailbox without their phone ringing. The message waits for them to review it whenever they are ready, which is handy when you need to pass along information to a colleague who is in a meeting or has stepped away. It also gives them time to think things over before they respond.

Note

This feature is available only to internal extension users.

Leave the voicemail

1. To reach one person, dial the feature code *12 (a feature code is a short star-prefixed dialing code that triggers a PBX function) followed by their extension number. For example, dial *121001 to leave a message for extension 1001.
2. To reach a queue, a ring group, or a custom group, dial *12 followed by that group’s voicemail number. For example, dial *126100.
3. Listen to the voice prompt, then record your message.
4. Hang up when you finish, or press # to end the recording.

Caution

There is no ringing and no live answer to confirm you reached the right person, so double-check the extension or group voicemail number before you start recording. If the number is wrong, the message lands in the wrong mailbox.

Tip

*12 is the default feature code for leaving a voicemail. To change the code or turn it on or off, go to Call Features > Feature Code > Voicemail > Leave a Voicemail for Extension/Group Voicemail in the PBX web portal.