View System Information

The Dashboard gives you an at-a-glance summary of your Cloud Voice system (your hosted PBX, or Private Branch Exchange, the software that runs your phone service). It shows the firmware level, how long the system has been running, and the capacity limits of your plan. Check it whenever you need to confirm the details of your deployment, for example before opening a support ticket or when checking whether you have room to add more extensions.

Note

The Information panel is read-only. Opening it does not change any settings, so it is always safe to look.

View the information panel

1. Sign in to the Cloud Voice management portal and open the Dashboard.

2. In the top-right corner of the Dashboard, click Information.

   

The panel lists the following details:

• Device Name
• Product Model
• Serial Number
• Firmware Version
• System Time
• Uptime
• Maximum Extensions
• Maximum Concurrent Calls

What each field tells you

Use this reference if you are not sure what a value means:

Field	What it tells you
Device Name	The friendly name assigned to this Cloud Voice system, used to tell it apart from other systems.
Product Model	The platform edition your service runs on.
Serial Number	The unique identifier for your system. Support uses this to locate your account.
Firmware Version	The version of the system software currently running.
System Time	The current date and time as the system sees it, based on its configured time zone.
Uptime	How long the system has been running since its last restart.
Maximum Extensions	The largest number of extensions your plan allows you to create.
Maximum Concurrent Calls	The largest number of calls that can be active at the same time on your plan.

Tip

When you contact support, have the Firmware Version and Serial Number from this panel ready. Quoting them helps the team match logs and known issues to your exact system faster.

Caution

Maximum Concurrent Calls is a hard ceiling set by your plan, not a target. Once that many calls are already active, further calls cannot connect until an active call ends. If users report that calls fail only during busy periods, check this limit first.

Note

System Time reflects the time zone configured on the system. If timestamps in your call records or logs look wrong, confirm this value matches the time zone you expect before troubleshooting further.