Export and Import Holidays

Cloud Voice lets you move holiday definitions in and out of the system as a CSV (comma-separated values) file. Export the holidays you already have to create a reusable template, edit that file to add, remove, or adjust entries, then import it back into the phone system. This is handy for bulk changes or for reusing the same schedule across time zones.

Export holidays

Exporting writes every configured holiday to a single CSV file that you can open and edit on your computer.

1. Sign in to the PBX (Private Branch Exchange, your phone system’s admin portal) web portal and go to Call Control > Business Hours and Holidays, then select the time zone you want to work with.

2. Open the Holidays page and click Export.

   The CSV file downloads to your computer. For a breakdown of each column and the values it accepts, see Holidays Parameters.

Note

Holidays are stored separately for each time zone. Both export and import act on whichever time zone you select in step 1, so confirm the correct time zone is selected before you continue or you will work with the wrong set of dates.

Import holidays

Tip

Export your current holidays first and start from that file. Using the exported CSV as your template saves setup time and keeps the columns in the format Cloud Voice expects.

Before you begin

The file you import must meet these requirements:

• Format: UTF-8 CSV
• Size: under 50 MB
• File name: fewer than 127 characters
• Parameters: each field must follow the accepted format. See Holidays Parameters for details.

Caution

Opening and re-saving the CSV in a spreadsheet program (for example Excel) can switch it to a non-UTF-8 encoding, which makes the import fail. Save the file as “CSV UTF-8”, and keep it under 50 MB with a name shorter than 127 characters, or the import will be rejected.

Import the file

1. Sign in to the PBX web portal and go to Call Control > Business Hours and Holidays, then select the time zone you want to work with.

2. On the Holidays page, click Import.

3. In the dialog that appears, click Browse and choose your CSV file.

4. Click Import.

   The holidays from the file now appear in the Holidays list.