Language

Use the Language component to control which language callers hear for system prompts as they move through a Call Flow. By default every flow speaks English, so add this component at any point where you want a different language to take over.

How it behaves

A Call Flow plays all system prompts in English unless you tell it otherwise. Dropping in a Language component overrides that default for every component placed after it, so callers continue in the language you choose until the flow ends or another Language component changes it again.

Note

System prompts are the built-in voice messages the PBX (Private Branch Exchange, the phone system) plays automatically, such as “please enter your extension”. The Language component only switches these built-in prompts. It does not translate custom audio files or text-to-speech (TTS) messages you supply yourself, so those play exactly as you recorded or typed them.

Caution

The language you set here has lower priority than an extension’s own setting. When the caller is an internal extension that has a System Prompt Language configured under Extension and Trunk > Extension > Language, and that language is different from the one on the Language component, the extension’s setting wins.

Available languages

Only English is offered out of the box. Before you can pick anything else in this component, download the language you need under PBX Settings > Voice Prompt > System Prompt. Once a language is installed there, it becomes selectable in the flow.

Tip

You can add more than one Language component to a single flow. Each one changes the language from its position onward, so you could greet callers in English and switch to another language just before a specific menu. If the language you want is missing from the drop-down, it has not been downloaded yet: install it under PBX Settings > Voice Prompt > System Prompt first.

Configure the component

1. Add the Language component to your Call Flow, then click it to open its settings.

   

2. Open the Language drop-down and choose the language you want the following components to use.

   

3. Click Confirm in the bottom-right corner. The language you picked is now shown on the component tile.

   

Connections

The Language component connects to exactly one downstream component. Any of the following can follow it.

Component	What it does
Prompt	Plays an audio prompt or a text-to-speech message to the caller.
Business Hours	Sends calls to different destinations depending on the time of day.
Menu	Offers callers a set of options and routes them by the DTMF (Dual-Tone Multi-Frequency, the tones a phone keypad makes) digit they press.
User Input	Collects DTMF digits from the caller, usually paired with Condition to evaluate the entry and route the call.
Language	Changes the system prompt language again for the components that follow.
Record	Starts recording once the caller reaches another party, with optional start and in-progress prompts, or disables recording for calls that would otherwise be recorded.
Dial by Number	Lets callers dial a number directly to reach a destination.
Dial by Name	An end component that lets callers reach a user by entering the first three letters of that user’s name.
Transfer	An end component that transfers the caller to a chosen destination, with an optional transfer prompt.
Hang Up Call	An end component that disconnects the caller.
Condition	Routes calls according to logical expressions.
Loop	Repeats a group of components a set number of times or until a condition is satisfied.
Internal Data Ops	Reads from and writes to the PBX-native database. See Get Extension Presence Status, Set Extension Presence Status, Get Queue Agent, Get Queue Info, Get Agent Status, Set Agent Status, Get System Info, Get System Capacity, Get Extension Info, and Get Company Contact Info.
Email Sender	Sends email for real-time notifications, alerts, or user-specific information.
Database Access	Runs SQL operations against a database to read or update data during the flow.
HTTP Request	Sends HTTP requests to external servers to exchange data with third-party services.