Enable Live Chat on a Wix Website

Once you have generated the Cloud Voice Live Chat code snippet, you can drop it into your Wix site. The snippet needs to load just before the closing </body> tag of your pages. After the code is in place, a chat widget appears in the lower-right corner of every page you selected, letting visitors start a live conversation with your agents.

Note

Wix also lets you embed the widget through the Wix Editor instead of the site’s custom code area. See Wix’s own documentation on embedding a site or widget for that approach.

Before you start

Make sure you have already created a live chat channel and copied its code snippet. The snippet is generated when you set up the channel, so complete that step first if you have not already.

Caution

Paste the exact snippet from your live chat channel. If it is altered or incomplete, the widget will not load and visitors will see nothing.

Add the snippet in Wix

1. Sign in to your Wix account and open Settings.

2. Under the ADVANCED heading, select Custom code.

   

3. In the upper-right corner, click Add Custom Code.

4. Fill in the dialog as follows, then click Apply:

   • Paste the code snippet here: Paste the Live Chat widget snippet you copied earlier.
   • Name: Give the code a label so you can recognize it later.
   • Add Code to Pages: Choose which pages should display the widget.
   • Place Code in: Choose Body - end.

   Tip

   Use a clear, descriptive Name such as Cloud Voice Live Chat. If you later add other custom code snippets, a good label makes the right one easy to find.

   Note

   Body - end tells Wix to insert the snippet right before the closing </body> tag, which is where the Live Chat widget expects to load. Leave the other placement options unchanged.

   Caution

   Add Code to Pages controls where the widget shows up. If you limit it to a few pages, visitors on any other page will not see the chat option. Select all pages if you want site-wide chat.

Result

Open your live Wix site. The Live Chat widget now sits in the bottom-right corner, ready for visitor conversations.