Get Company Contact Info

The Get Company Contact Info component searches your company contacts during a call and pulls back details such as a contact’s name, phone numbers, and email address. You can name the contact outright or let an expression choose one at run time, and the values it finds are saved to variables that later components can read or branch on.

Note

When more than one contact matches your filters, the component returns the details of the contact that was created most recently.

Configure the component

1. Drag an Internal Data Ops component onto the call flow canvas, then click it to open its settings.

   

2. In the Component Type drop-down list, choose Get Company Contact Info.

   

3. Narrow down the contact you want with the filters below. For any field, you can type a value directly or click the fx button to build an expression instead.

   

   Filter	Description
   Last Name	The contact’s last name.
   First Name	The contact’s first name.
   Email	The contact’s email address.
   Number	The contact’s phone number. The search honors the number matching rule set under Contacts > Company Contacts > Options > Number Match. When that rule is Do Not Match, the component requires an exact number match.
   Phonebook	One or more phonebooks to search within. Leave this empty to search every directory.
   Company	Keywords from the contact’s company information.

   Tip

   Use the fx button to look a contact up from something learned earlier in the call instead of a fixed value. For example, enter $Session.ani in Number to find the caller by their own number (ANI, Automatic Number Identification: the number that shows as the Caller ID). See Variables and Functions in Cloud Voice Expression for everything an expression can reference.

4. Click Confirm in the bottom-right corner.

Variables

Each time the component runs, the contact details it retrieves are written to variables. Any expression-aware component, Condition, for instance, can read these variables and route the call based on what was found.

Note

A single call flow can include more than one Get Company Contact Info component, so each is numbered in the order you add it (Get Company Contact Info 1, Get Company Contact Info 2, and so on). Use the matching index in the variable name to read from the component you mean.

Variable	Type	Description	Example
$GetCompanyContactInfo{index}.contactName	String	Contact name.	"Leo Poll"
$GetCompanyContactInfo{index}.company	String	Company name.	"YS"
$GetCompanyContactInfo{index}.email	String	Email address.	"leo@ys.com"
$GetCompanyContactInfo{index}.phonebookList	String	The phonebook(s) the contact belongs to.	"All"
$GetCompanyContactInfo{index}.remark	String	Remark about the contact.	"remark"
$GetCompanyContactInfo{index}.business	String	Business number.	"01082345678"
$GetCompanyContactInfo{index}.business2	String	Business number.	"02160123456"
$GetCompanyContactInfo{index}.mobile	String	Mobile number.	"13800001234"
$GetCompanyContactInfo{index}.mobile2	String	Mobile number.	"15900005678"
$GetCompanyContactInfo{index}.home	String	Home number.	"01087654321"
$GetCompanyContactInfo{index}.home2	String	Home number.	"075523456789"
$GetCompanyContactInfo{index}.businessFax	String	Business fax number.	"01082345679"
$GetCompanyContactInfo{index}.homeFax	String	Home fax number.	"02160123457"
$GetCompanyContactInfo{index}.other	String	Other phone number.	"4008880000"

What it can connect to

A Get Company Contact Info component leads to exactly one downstream component. Any of the following can follow it:

Component	Purpose
Prompt	Play an audio file or a text-to-speech message to the caller.
Business Hours	Route the call to different destinations depending on the time of day.
Menu	Offer callers a set of options and route them by the DTMF (Dual-Tone Multi-Frequency, the tone a phone sends when a key is pressed) key they press.
User Input	Collect DTMF digits from the caller, usually paired with Condition to act on what was entered.
Language	Change the system prompt language for the rest of the flow.
Record	Start recording once the caller connects to another party, with optional notification prompts, or turn recording off for a call that would otherwise be recorded.
Dial by Number	Let callers dial a number directly to reach their destination.
Dial by Name	An end component that lets callers reach a user by typing the first three letters of their name.
Transfer	An end component that sends the caller to a chosen destination, with optional prompts announcing the transfer.
Hang Up Call	An end component that disconnects the call.
Condition	Route the call based on logical expressions.
Loop	Repeat a group of components a set number of times or until a condition is met.
Internal Data Ops	Read from and write to the Cloud Voice system’s own database. See Get Extension Presence Status, Set Extension Presence Status, Get Queue Agent, Get Queue Info, Get Agent Status, Set Agent Status, Get System Info, Get System Capacity, Get Extension Info, and Get Company Contact Info.
Email Sender	Send an email for real-time notifications, alerts, or user-specific information.
Database Access	Run a SQL (Structured Query Language) operation against an external database during the call flow.
HTTP Request	Send an HTTP request to an external server to exchange data with a third-party service.