Number Porting

Porting lets you keep your existing phone numbers when you move to Cloud Voice. The Porting page is where you submit port-in requests, upload the required documents, and track each request through to completion, with notifications at every milestone.

Before you start

Have these on hand from your current carrier:

• A recent bill or invoice
• Your account number
• Your account PIN or passcode

Caution

Details that don’t exactly match your current carrier’s records are the number one cause of port rejections. Copy them from your bill, don’t type them from memory.

Submit a port-in order

1. On the Porting page, open the Port-In tab and click New Port Request.
2. Numbers: enter the phone number(s) you want to transfer.
3. Portability check: we verify the numbers can be ported before you go any further.
4. Account details: enter your account info exactly as it appears with your current carrier.
5. Review & submit: check everything, then click Submit Port Request.

After submitting, you’ll upload your latest bill and sign the Letter of Authorization (LOA) from the port’s detail panel. The request can’t move forward until both documents are in.

Track your port

Each port request shows a status pipeline, a timeline of activity, the numbers being ported, and its documents. Statuses you’ll see include:

Status	Meaning
Pending Documents / Pending LOA / Pending Invoice	We’re waiting on your bill and/or signed LOA
Ready to Submit	Documents are complete; the request is ready to go to the losing carrier
Pending Approval	Submitted and awaiting the carrier’s confirmation
FOC	The carrier confirmed a Firm Order Commitment (transfer) date
Scheduled	The transfer date is set and approaching
Complete	The numbers are live on Cloud Voice
Exception	The carrier flagged a problem, fix the details and resubmit
Canceled	The request was withdrawn

You’ll be notified at each milestone, including the FOC date. If a request hits an Exception, open it, correct the flagged details, and resubmit. You can cancel a port at any point before it completes.

Tip

Once a port completes, configure the numbers like any other, routing, E911, and messaging, on the Numbers page. Don’t forget to assign an E911 location.

Porting a number out

When another carrier requests to move numbers away from your account, those requests appear on the Port-Out tab of the Porting page.

Detailed steps coming soon.