🔑 Auto Provision Function Keys for Phones
Each extension user can set his or her own function keys, or you can set up for them. These function keys can be applied to auto-provisioned IP phones, IZT Cloud Voice Desktop Client, IZT Cloud Voice Web Client, and Chrome extension "IZT Cloud Voice for Google". This topic describes how to provision function keys for extension users' IP phones.
Supported Key Types
The following table lists the function keys that you can assign for an extension user:
| Key Type | Function |
|---|---|
| N/A | No functionality. |
| Line | Configure line keys for IP phone. Note: The key type Line is only available for IP phones. |
| BLF | Extension: - Monitor the call status of a specific extension. - Monitor the DND (Do Not Disturb) presence of a specific extension. - Place a call to the monitored extension. - Pick up calls ringing on the monitored extension. Trunk: - Monitor the status of a specific trunk. - Place an outbound call through the monitored trunk. Queue: - Monitor specific pause status of a queue agent. |
| Speed Dial | Place a call to the most commonly dialed numbers or extensions. |
| Check Voicemail | - Monitor the status of voicemail. - Check voicemail messages. |
| Check Group Voicemail | - Monitor the status of group voicemail in shared mode. - Check group voicemail messages. |
| Park & Retrieve | - Monitor the status of a specific parking number. - Park a call on a specific parking number. - Retrieve a parked call from a specific parking number. |
| Intercom | Place an intercom call to the monitored extension to make an announcement. |
| DTMF | Send DTMF signals directly instead of manually entering the numbers each time. |
| Agent Login/Logout | - Monitor login status in a specific queue. - Log in to or log out of a specific queue. |
| Agent Pause/Unpause | - Monitor service status in a specific queue. - Pause or unpause receiving a call from a specific queue. |
| LDAP Directory | Quickly access the LDAP phonebook to query contact information on IP phones. Note: The key type LDAP Directory is only available for IP phones. |
| Call Forwarding | Quickly enable or disable call forwarding for the IP phone. Note: The key type Call Forwarding is only available for IP phones. For more information, see Forward All Incoming Calls to Another Destination by BLF Key. |
Supported Methods
You can provision function keys for user’s IP phone either using an auto provisioning template or by setting them up directly on PBX web portal.
- To provision function keys using a template, see Create a custom Auto Provisioning template and [Apply a new template to a provisioned IP phone
- To provision function keys on PBX web portal, see the instructions below.
Procedure
- Assign function keys for extension users. a. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
- If you want to assign function keys for a specific extension user, click beside the desired extension.
- If you want to assign function keys for multiple extensions, select the checkboxes of the desired extensions, and click Edit. b. Click the Function Keys tab. c. Configure function keys.
Note: The number of programmable keys varies by phone models. If the number of function keys you assign to an extension exceeds the number of programmable keys, the excess function keys cannot take effect. However, if the user’s IP phone is connected with an expansion module, the excess function keys are automatically applied to the expansion module.
- Type: Select a key type.
- Value: Configure a desired value based on the key type, such as parking number, queue, or extension.
- Label: Optional. Enter a value which will be displayed on the phone screen. d. Click Save.
- If the extensions haven’t been associated with phones, see Auto Provision IP Phones to bind phones with the extensions.
- If the extensions have been associated with phones, reprovision the phones to take effect. a. Go to Auto Provisioning > Phones. b. To reprovision a phone, click beside the phone assigned to this extension user. c. To reprovision multiple phones, select the checkboxes of the desired phones, click Reprovision.
Result
The phone automatically applies the changes. Check the function key status on the phone to see if the changes are applied.