📇 Extension
👁️ Extension Presence
📞 Forward Incoming Calls to Another Destination

Forward Incoming Calls to Another Destination

IZT Cloud Voice supports status-based call forwarding, which allows users to forward incoming calls to different destinations based on their presence status. This topic describes how to preconfigure call forwarding rules for extension users on PBX, and how to enable and configure feature codes so that extension users can make immediate changes to call forwarding destinations by dialing a feature code when needed.

Set Up Call Forwarding (Destination Preset)

For each presence status of an extension, you can define a different destination to which the incoming calls will be forwarded. Every time the presence status changes, the incoming calls will be forwarded to the corresponding destination.

Procedure

1
Log in to PBX web portal, go to Extensions and find the desired extension.
2
Click the Presence tab.
3
In the status bar, select a status to which the call forwarding rule will be applied.
4
In the Internal Calls and External Calls section, select a forwarding action and specify a destination.
5
Click Save and Apply.

Result: When a call reaches the extension number, the system will check the user's presence, identify whether it originates from an internal caller or external caller, and then route the call to the specified destination.

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