☎️ Call Control
🎵 Distinctive Ringtone
🔔 Set Distinctive Ringtones for IVR Calls

🔔 Set Distinctive Ringtones for IVR Calls

You can set a unique ringtone for IVR so that the extension users can easily identify who is calling.

Procedure

  1. Set an alert info for IVR calls on the PBX
  2. Set a specific ringtone for a phone

Set an Alert Info for IVR Calls on the PBX

  1. Log in to IZT Cloud Voice web portal, go to Call Features > IVR.
  2. In the IVR Alert-Info field, enter an Alert-Info text.
  • The Alert-Info is used to trigger PBX to play a specific ringtone when receiving a call through IVR.
Distinctive Ringtone for IVR Calls
  1. Click Save and Apply.

Set a Specific Ringtone for a Phone

For users who want to apply a specific ringtone for IVR calls on their phones, you can set a specific tone for their extensions by auto provisioning.

Users who can log in to phone web interface and select distinctive ringtone manually on their own IP phones. For more information, contact the phone manufacturer.

Prerequisites

  • Ensure the user’s extension is associated with a phone.

Procedure

  1. Set a specific ringtone for a user:
  2. Log in to PBX web portal, go to Extension and Trunk > Extension. Edit the user's extension.
  3. In the General section, click the boxes:
  • Distinctive Ringtone
  1. In the Alert Info field, select the alert info that is pre-defined for queue calls.
  • In this example, select "IVR".
Distinctive Ringtone for IVR Calls Auto Provision
  1. Click Save.
  2. Reprovision the phone to take effect.
  3. Go to Auto Provision > Phones.
  4. Click beside the phone assigned to the user's extension.

Result

The user's phone rings Ring5.wav when receiving calls from CustomerService IVR.

🔔 Set Distinctive Ringtones for Ring Group Calls📋 Distinctive Caller ID Name Overview