🎙️ Voice Prompt Overview
Voice prompts are pre-recorded messages that are played to callers. This overview explains the different types of voice prompts and how to manage them in the IZT Cloud Voice system.
What is a voice prompt
A voice prompt is a recorded audio message played to callers. Voice prompts can be customized to provide instructions, input data, or deliver information.
Voice Prompt Types
IZT Cloud Voice supports three types of voice prompts:
System Prompt
Pre-recorded prompts for system messages. Users can select languages, tones, etc.
Voice Prompt Preference Settings
Navigation path: PBX Settings > Voice Prompt > Prompt Preferences
| Setting | Description |
|---|---|
| Music on Hold | The playlist played when a call is on hold. |
| Music on Hold for Call Forwarding | The playlist played when a caller is put on hold during call forwarding. |
| Invalid Phone Number Prompt | Prompt played when an invalid number is dialed. |
| Busy Line Prompt | Prompt played when a called line is busy. |
| Call Failure Prompt | Prompt played when a call fails to connect. |
| Event Notification Prompt | Prompt played when PBX initiates a call for a specific event. |
| Play Call Forwarding Prompt | Notify whether to inform the user that the current call will be forwarded. |
For more information, see System Prompt.