AutoCLIP Route Overview

IZT Cloud Voice provides AutoCLIP (Auto Calling Line Identification Presentation) feature, which handles customers' return calls efficiently. You can configure AutoCLIP to route customer inbound calls to original extensions, which will promote your customer satisfaction and help your business be more efficient and professional.

Restriction

The AutoCLIP list supports up to 100,000 records.

Scenarios

Assume the sales representatives in your company often make outbound calls to customers for promotion. More or less, some customers may miss the calls. When customers call back, the call is routed to the receptionist or business account. Neither receptionists/business accounts know the intended extension to which the original call was made.

With AutoCLIP feature, the PBX can redirect the calls to the extensions of the original extensions who placed the calls when customers call back. Using this feature can shorten the waiting duration that customers cannot find the person they want when they dial back to the PBX.

How does the PBX redirect calls to original extensions?

1. When extension users make outbound calls, the PBX automatically stores the records to AutoCLIP list, including extension number, called number, and the trunk used for the call.
2. When customers call back to the PBX system, PBX will phone the same numbers from the records in the AutoCLIP list.
3. If records match customer incoming calls, the calls will be directed to the original extension automatically.
4. If multiple matches are found in AutoCLIP list, the calls will be routed to the destination specified in inbound route.