Cloud Voice v24.10.0

🔔 Introduction
🆕 What's New?
🛣️ Roadmap
📖 About This Guide
🚀 Getting Started
📊 Dashboard
❓ Client Permission
🎛️ Operator Panel
- 💬 Omnichannel Messaging Overview
- 📄 Call Detail Record (CDR) Overview
  🛠️ View and Manage CDR
  📧 Schedule CDR to Email
  🗓️ Manage Scheduled CDR Tasks
  ⬇️ Download Scheduled CDR on PBX Web Portal
  📨 Customize Email Template for Scheduled CDR
- 📊 Call Reports Overview
  📝 View Call Reports
  📈 Extension Call Statistics Report
  📊 Extension Call Activity Report
  📞 PBX Call Activity Report
  ☎️ DID/Outbound Caller ID Activity Report
  🔔 Ring Group Statistics Report
  📟 IVR Report
  📅 Schedule Call Reports
  🗂️ Manage Scheduled Reports
  ⬇️ Download Scheduled Reports on Web Interface
  📨 Customize Email Template for Scheduled Reports
⛑️ Support
- 📖 About This Guide
  🔍 Operator Panel Overview
  🔑 Access Operator Panel
  🖥️ Operator Panel Layout
  🛠️ Customize Extension List
  📞 Pick up an Incoming Call
  🔀 Redirect an Incoming Call
  🔄 Transfer a Call
  👀 Monitor a Call
  🅿️ Park and Retrieve a Call
  🚦 Switch Call Recording Status
  🔚 Hang up a Call
  🔔 Place a Call to a Group Member
  📬 Voicemail Management
  👥 Presence Management
  🕒 Office Time Management
- 📞 Contact Center Guide Overview
  📖 Inbound Call Center Overview
  📖 Call Center Administrator Guide
  📋 Create a Queue
  🛠️ Set up Skill-based Routing for a Queue
  📞 Allow Users to Request a Callback in a Queue
  ⭐ Set a Priority for a Call Queue
  ⏸️ Set Pause Reasons for Queue Agents
  🔍 Monitor Specific Pause Status of an Agent by Function Key
  📋 Allow Agents to View Queue Call Logs on IZT Cloud Voice Clients
  🔢 Allow Agents to Manage Their Status by Dialing a Feature Code
  📞 Allow Agents to Manage Their Status via IP Phones
  📋 Set up Queue Managers
  🔔 Customize Queue Notification
  📊 Set up Service Level Agreement (SLA)
  🔑 Grant Call Center Console Permissions
  📊 Call Center Reports Overview
  ⏱️ Queue AVG Waiting & Talking Time Report
  📈 Queue Performance Report
  📊 Queue Performance Activity Report
  📞 Queue Callback Summary Report
  📟 Queue Callback Activity Report
  📋 Satisfaction Survey Report
  📜 Satisfaction Survey Details Report
  🔓 Agent Login Activity Report
  ⏸️ Agent Pause Activity Report
  📵 Agent Missed Call Activity Report
  📈 Agent Performance Report
  📞 Agent Call Summary Report
  ⚙️ Queue Preferences
  🔧 Manage Call Queues
  📋 Call Center Supervisor Guide
  📋 Wallboard Overview
  📊 View Call Metrics on Wallboard
  🛠️ Manage Wallboard Widgets
  📋 Queue Panel Overview
  🔑 Access Queue Panel
  📐 Queue Panel Layout
  📋 Manage an Agent's Status in a Queue
  📞 Queue Calls Management
  📘 Call Center Agent Guide
  📋 Access Queue Panel
  📝 Manage Queue Call Logs
  📋 Manage Your Status in Queues
  🔄 Automatically Switch Agent Status Based on Extension Presence
  📞 Call Operations on Queue Panel
  📞 Handle Queue Calls on IZT Cloud Voice Desktop Client
  📝 Manage Queue Call Logs
  👤 Agent Status Management
  📋 Manage Your Status in Queues
  🔄 Automatically Switch Agent Status Based on Extension Presence
  📞 Handle Queue Calls on IZT Cloud Voice Mobile Client
  📝 Manage Queue Call Logs
  🌐 Omnichannel Messaging Overview
  🔔 Omnichannel Messaging Agent Guide
  🌐 Agent Operations on Web Client
  💻 Agent Operations on Desktop Client
  📱 Agent Operations on Mobile Client

Change Web Interface Language

The default web interface language of IZT Cloud Voice is English, but the interface can easily be switched to the language of your choice.

Procedure

1

Log in to PBX web portal.

2

At the top-right corner of the web page, click the user icon ().

3

Select Language and choose your desired language.

Result

The web interface will switch to the selected language immediately.

🖥️ View System Information 🚪 Log out of PBX Web Portal