🔧 How-to Guides
📞 Contact Center Guide
📲 Inbound Call Center Guide
🎧 Agent Guide
🖥 Agent Operations on Desktop Client
📞 Handle Queue Calls on IZT Cloud Voice Desktop Client

Handle Queue Calls on IZT Cloud Voice Desktop Client

This topic describes how to manage the messaging sessions of customer queries on IZT Cloud Voice Desktop Client.

Prerequisites

  • You have logged in to IZT Cloud Voice Desktop Client and logged in to your call queue.
  • IZT Cloud Voice Desktop Client is enabled in Ring Strategy (Path: Preferences > Presence > Ring Strategy).
  • The Call Waiting feature is enabled (Path: Preferences > Features > Call > Call Waiting).

Answer a Call

If an incoming queue call reaches your extension while you are on IZT Cloud Voice Desktop Client, a pop-up notification appears at the bottom-right corner of your desktop.

You can answer the call by clicking the green button on the pop-up notification.

Answer a Queue Call

📞 Call Operations on Queue Panel📝 Manage Queue Call Logs