Cloud Voice v24.10.0
  • 🔔 Introduction
  • 🆕 What's New?
  • 🛣️ Roadmap
  • 📖 About This Guide
  • 🚀 Getting Started
    • 🔔 Introduction
    • 🔑 Log in to PBX Web Portal
    • 🏢 Set up Company Information
    • 🖥️ View System Information
    • 🌐 Change Web Interface Language
    • 🚪 Log out of PBX Web Portal
    • 🌐 SBC and Proxy Port Information
  • 📊 Dashboard
    • 🔧 Extension Overview
    • ➕ Create Extensions
    • 📞 Set Up Phones
      • 👁️ Extension Presence Overview
      • ⚙️ Presence Settings
      • 🔄 Manually Switch Extension Presence
      • ⚙️ Automatically Switch Extension Presence
      • 📊 Monitor Extension Status by BLF Key
      • 📞 Forward Incoming Calls to Another Destination
      • 📞 Ring Office Phone and Mobile Phone Simultaneously
    • 📬 Extension Voicemail
    • 🔧 Extension Features
      • 📞 Handle Incoming Calls Based on Caller ID
      • 📧 Email Notifications for Missed Calls
      • 🔑 Email Notifications for Password Changes
      • 🎶 Customize Music on Hold
      • 🔄 Allow Multiple Registrations for One Extension Number
      • 🚫 Stop Rejected Calls from Ringing Other Endpoints
      • 💬 Third-party Integration for Call Popup
      • 📹 Enable Video Preview of Intercom Calls
    • ⚙️ Extension Advanced Settings
      • 🔒 Extension Security Overview
      • 🚫 Restrict Outbound Calls for an Extension
      • 🔍 Restrict Extension Registration Based on User Agent
      • 🌐 Restrict Extension Registration Based on IP Address
      • 🕒 Block Outbound Calls Outside Business Hours
      • ⏳ Limit Call Duration of an Outbound Call
      • 🔄 Limit Outbound Call Frequency of an Extension
    • 🛠️ Manage Extensions
    • 👁️ Extension Visibility Permission
    • 📇 Overview
    • 🛠️ Manage Company Contacts
    • 📚 Manage Company Phonebooks
    • 🔄 Export and Import Company Contacts
    • 🔍 Identify Callers from Contacts
    • 📞 Allowing Query Contacts on IP Phones
      • 👁️ Set Up Contact Visibility
      • 📝 Manage Contact Visibility Rules
  • ❓ Client Permission
    • 📋 Organization Overview
    • ⚙️ Enable or Disable Organization Management
    • 🏗️ Set Up Organizations
    • 👥 Add Users to Organizations
    • 🔄 Manage Users within Organizations
    • 📂 Manage Organizations
    • 🔄 Export and Import Organizations
    • 📋 Extension Group Overview
    • 🆕 Create an Extension Group
    • ⚙️ Manage Extension Groups
    • 👥 Assign a User Type to a Group Member
    • 🔄 View/Change User Type in Groups
    • 🔧 View/Change Permissions
    • 📋 Auto-Provisioning Overview
    • ⚙️ Auto Provision IP Phones
    • 🛠️ Manually Provision an IP Phone
    • 🔧 Manage Provisioned Devices
      • 📱 IP Phone Auto Provisioning Options
      • 🔑 Auto Provision Function Keys for Phones
      • 🔌 Seize a Trunk to Call Out by BLF Key
      • ➡️ Forward All Incoming Calls to Another Destination by BLF
      • ⚙️ Modify a Provisioned Phone's Settings
      • 📱 Apply a New Template to a Provisioned IP Phone
      • 🔍 View Default Auto Provisioning Template
      • 🔧 Update Default Auto Provisioning Template
      • 🛠️ Create Custom Auto Provisioning Templates
      • 📑 Manage Custom Auto Provisioning Templates
      • 📱 Updating a Phone's Firmware
      • 🔍 Manage Device Firmware Files
    • 📋 Auto Provisioning - Supported Devices
    • 🔧 Auto Provisioning - Variables in Templates
    • 👤 User Roles & Permissions
    • 🆕 Create a User Role
    • 🔧 Assign a User a Role
    • 🛠️ Manage User Roles
    • 🔑 User Role Permissions
  • 🎛️ Operator Panel
      • 📋 Emergency Calling Overview
      • 📞 Set up Basic Emergency Calling
      • 🔧 Set up Enhanced Emergency Calling
      • 🗺️ Set up a Route for PSAP Callbacks
      • 🔄 Export and Import Emergency Numbers
        • 🆕 Add an Emergency Notification Contact
        • 📝 Manage Emergency Notification Contacts
        • ✉️ Configure Emergency Notification Email
        • 🔊 Configure Emergency Notification Prompt
      • 📠 Manage Emergency Numbers
      • 📋 Overview of Business Hours and Holidays
        • 🕰️ Set Global Business Hours
        • 🖋️ Manage Global Business Hours
        • 📅 Create a Holiday
        • 🛠 Manage Holidays
        • 📤 Export and Import Holidays
      • 🕒 Time Condition Overview
      • 🔧 Allow Users to Override Time Condition by Feature Code
      • 🔧 Allow Users to Override Time Condition on Operator Panel
      • 📞 Override Time Condition for Inbound Calls
      • 📊 Monitor Time Condition Status
      • 🔄 Automatic Reset of Time Condition
      • 🔄 Enable or Disable Automatic Reset of Time Condition
      • 📘 Inbound Route Overview
      • 🔧 Set up an Inbound Route
        • 🌍 Route Inbound Calls based on Global Business Hours
        • 🏢 Route Inbound Calls based on Department Hours
        • 👩‍💼 Route Inbound Calls based on Employee Hours
        • 📞 Route Inbound Calls based on DID Numbers
        • 🆔 Route Inbound Calls based on Caller ID
        • 📚 Route Inbound Calls by Matched Phonebook Contacts
      • 🗂️ Manage Inbound Routes
      • 📤 Export and Import Inbound Routes
      • 🔢 DID Pattern and Caller ID Pattern
      • 📋 Outbound Route Overview
      • 🔧 Set up an Outbound Route
      • 🔐 Restrict Outbound Calls by PIN Codes
      • 📋 Manage Outbound Routes
      • 📤 Export and Import Outbound Routes
      • 🔢 Outbound Dial Pattern
      • 📚 Dial Pattern Examples
      • 🚀 AutoCLIP Route Overview
      • 🌐 Route Inbound Calls to Original Extensions via AutoCLIP Route
      • 🗑️ Delete AutoCLIP Records
      • 📋 DID Number Overview
      • 🔧 Configure DID Numbers on a Trunk
      • 📤 Export and Import Trunk DIDs/DDIs Numbers
      • 📋 Caller ID Overview
      • 🔧 Reformat Inbound Caller ID based on a Trunk
      • 📤 Export and Import Inbound Caller ID Reformatting Rules
      • 🎨 Customize Outbound Caller IDs
      • 📤 Export and Import Trunk Outbound Caller IDs
      • 📋 Distinctive Ringtone Overview
      • 🔔 Set Distinctive Ringtones for Internal Calls
      • 🔔 Set Distinctive Ringtones for External Calls
      • 🔔 Set Distinctive Ringtones for Queue Calls
      • 🔔 Set Distinctive Ringtones for Ring Group Calls
      • 🔔 Set Distinctive Ringtones for IVR Calls
      • 📋 Distinctive Caller ID Name Overview
      • 🔧 Enable or Disable Distinctive Caller ID Name
      • 📋 Voicemail Overview
        • 📥 Set up Group Voicemail for a Queue
        • 📥 Set up Group Voicemail for a Ring Group
        • 📥 Set up Group Voicemail for a Custom Group
        • 🔔 Set up Call Alerts for Group Voicemail
        • 🛠️ Manage Group Voicemails
        • ➡️ Forward Calls to Voicemail
        • 📩 Leave a Voicemail Message without Calling the User
        • 📧 Forward Voicemail Messages to Email
        • 📥 Check Voicemail Messages
        • 🔄 Enable or Disable Voicemail Transcription
        • ✉️ Configure Message Envelope
        • ⏳ Limit Voicemail Message Length
        • 🧹 Auto Cleanup Voicemail Messages
        • 🔑 Change Voicemail Access PIN
        • 🔓 Enable or Disable Voicemail Access PIN
        • 📋 Voicemail Greeting Overview
        • 🎙️ Record or Upload Voicemail Greetings
        • 🛠️ Manage Personal Voicemail Greetings
        • 👨‍👩‍👧‍👦 Manage Group Voicemail Greetings
        • 🔄 Change Voicemail Greetings
        • 🔔 Voicemail Notification Overview
        • 📞 Monitor Voicemail Status on an IP Phone
        • 📧 Set up Email Notifications for Voicemail
        • 📞 Allow Callers to Press a Key to Leave Messages
        • ☎️ Allow Callers to Dial Extension from Voicemail
        • 🔓 Allow Callers to Break out from Voicemail
        • ✅ Allow Callers to Review Voicemail Messages
      • 🌐 Global Voicemail Settings
      • 📝 Voicemail Menu Options
      • 📊 Voicemail Capacity and Limitations
      • 📋 Interactive Voice Response (IVR) Overview
      • 🔧 Set up an IVR
      • 🎙️ Set up IVR Prompts
      • 📞 Allow Callers to Dial Extensions via IVR
      • 📛 Allow Callers to Dial by Name via IVR
      • 📲 Allow Callers to Dial Outbound Calls via IVR
      • 🔄 Allow Callers to Change IVR Prompt Remotely
      • 🔄 Forward Incoming Calls to an External Number via IVR
      • ⚙️ IVR Configuration Example
        • 🌐 Set up a Multi-language IVR
        • ⏰ Set Key Events Based on Time Conditions
      • 📋 Call Recording Overview
      • 🔧 Set up Call Recording
      • 🎙️ Set up Recording Prompts
      • 🔄 Allow Users to Switch Call Recording Status
      • 📞 Monitor Call Recording Status on an IP Phone
      • 📂 Manage Call Recording Files
      • 🔑 Grant Manage Permission of Recording Files
      • 🚫 Restrict Users from Viewing Recording Files
      • 📋 Ring Group Overview
      • 🔧 Create a Ring Group
      • 🛠️ Manage Ring Groups
      • 🔧 Configure Feature Codes
      • 📚 Feature Code Reference
      • 📋 Conference Overview
      • 🔧 Create a Conference Room
      • 📞 Join a Conference Call
      • 👥 Invite Users to a Conference Call
      • 🛠️ Manage Conference Rooms
      • 🎙️ Conference Voice Menu
      • 📋 Speed Dial Overview
      • 🔧 Set up Speed Dial Prefix
      • ➕ Add a Speed Dial Number
      • 🛠️ Manage Speed Dial Numbers
      • 📤 Export and Import Speed Dial Numbers
      • 📋 Call Transfer Overview
      • 🔧 Set up Call Transfer
      • 📞 Perform an Attended Transfer
      • 🔄 Perform a Blind Transfer
      • 📋 Call Flip Overview
      • 🔧 Enable or Disable 'Call Flip' Feature Code
      • 🔄 Flip an Active Call by Dialing a Feature Code
      • 📋 Call Pickup Overview
      • 📞 Pick up a Call for a Group Member
      • 📞 Pick up a Call for a Specific Extension
      • 📋 Call Parking Overview
      • ➡️ Directed Call Parking
      • 🅿️ Call Parking
      • 🔢 Set up Parking Number
      • ⏰ Set up Parking Timeout Destination
      • 🎵 Set up Music on Hold for Call Parking
      • 📞 Monitor a Parking Number on an IP Phone
      • 📋 Call Monitoring Overview
      • 🎧 Allow Users to Monitor a Call by Dialing a Feature Code
      • 🚫 Disallow Users to be Monitored by Others
      • 📞 Call Queue Overview
      • 🛠️ Set up Boss-Secretary Feature for Extensions
        • 📞 Monitor Secretary's Call Status
        • 📞 Monitor Boss's Call Status
      • 📋 Hot Desking Overview
        • 📞 Set up a Hot Desking Phone
        • 🔧 Enable Hot Desking for an Extension User
        • 📞 Log in to a Hot Desking Phone
        • 🔚 Log out of a Hot Desking Phone
      • 🛠️ Manage Hot Desking Feature
      • 📞 Camp on to a Busy Extension
      • 📞 Cancel Busy Camp-on Requests
      • 📠 Fax Overview
      • 📧 Receive Faxes by Email
      • 🌐 Set up Fax over IP (FoIP)
      • 📢 Overview of Paging and Intercom
        • 📢 Set up a One-way Paging Group
        • 📞 Set up a Two-way Intercom Group
        • 📒 Manage Paging Groups and Intercom Groups
        • 🗓️ Schedule a Paging Call or an Intercom Call
        • 📒 Manage Scheduled Paging Calls and Intercom Calls
      • 🔒 Add a PIN List
      • 🚫 Block Calls To or From a Phone Number
      • 📁 Export and Import Blocked Numbers
      • 🛠 Manage Blocked Numbers
      • 🚫 Allow Calls To or From a Phone Number
      • 📁 Export and Import Allowed Numbers
      • 🛠 Manage Allowed Numbers
    • 💬 Omnichannel Messaging Overview
    • ⚙️ System Preferences
      • 📢 Voice Prompt Overview
        • 🔄 Change System Prompt
        • ✏️ Customize System Prompt
        • 🎵 Set up a Custom MoH Playlist
        • 🎵 Manage MoH Playlists
        • 🎵 Manage MoH Audio Files
        • 📞 Configure Call Forwarding Prompt
        • 🎤 Record a Custom Prompt
        • 🔼 Upload a Custom Prompt
        • 🛠 Manage Custom Prompts
      • 🎧 Convert Audio Files
      • 🎵 Audio Files Requirements
    • 📞 SIP Settings
      • 🌀 Jitter Buffer Overview
      • 🛠 Configure Jitter Buffer
      • 🕒 Change System Time Manually
      • 📧 Email Server Overview
      • ⚙️ Set up Default SMTP Server as an Email Server
      • ⚙️ Set up Gmail as an Email Server
      • ⚙️ Set up Outlook as an Email Server
      • ✏️ Customize Email Templates
      • 📊 Email Sent Logs
      • 🧹 Auto Cleanup Settings
      • 🗄️ Remote Archiving Overview
      • 🏧 Archive Files to FTP Server
      • 🔒 Archive Files to SFTP Server
      • ☁️ Archive Files to Amazon S3
      • ☁️ Archive Files to Google Cloud Storage
      • 🔔 Event Notification Overview
      • ⚙️ Configure Event Notifications
      • 📇 Manage Notification Contacts
      • 📜 Manage Event Logs
    • 🔒 Security Overview
      • ➕ Add an Allowed IP Address
      • 🖋️ Manage Allowed IP Addresses
      • 🛑 Manage Blocked IP Addresses
      • ➕ Add an 'Outbound Call Frequency Restriction' Rule
      • 🖋️ Manage 'Outbound Call Frequency Restriction' Rules
      • ⇅ Export and Import 'Outbound Call Frequency Restriction' Rules
      • 🌍 Restrict Specific Countries or Regions from Accessing IZT Cloud Voice
      • 🗺️ Check Allowed Country/Region IP
      • 🌎 Restrict International Calls to Specific Countries or Regions
      • 🚫 Block Outbound International Calls
    • 🔒 Two-Factor Authentication (2FA) Overview
    • 🔐 Configure Two-Factor Authentication using Authenticator Application
    • 📧 Configure Two-Factor Authentication using Email
    • 🛠️ Manage Two-Factor Authentication of Super Administrator Account
    • 👥 Enforce Two-Factor Authentication for All Extension Users
      • 🔍 Overview of Backup and Restore
      • 💾 Create an On-Demand Backup
      • ⏱️ Set up an Automatic Backup Schedule
      • 🔄 Restore Your System from a Backup
      • 🔄 Reboot IZT Cloud Voice on Web Interface
      • 🔄 Reset the System on Web Interface
      • 📋 Operation Logs Overview
      • 🛠️ Manage Operation Logs
      • 📡 Capture Network Packet
      • 🔍 Use IP Ping Tool to Diagnose Network Issues
      • 🔍 Use Traceroute Tool to Diagnose Network Issues
      • 🛠️ Enable Core Call Service Anomaly Detection
      • 📜 System Logs Overview
      • ⚙️ Configure Log Level
      • 🛠️ Manage System Logs
      • 📄 Call Detail Record (CDR) Overview
      • 🛠️ View and Manage CDR
        • 📧 Schedule CDR to Email
        • 🗓️ Manage Scheduled CDR Tasks
        • ⬇️ Download Scheduled CDR on PBX Web Portal
        • 📨 Customize Email Template for Scheduled CDR
      • 📊 Call Reports Overview
        • 📝 View Call Reports
        • 📈 Extension Call Statistics Report
        • 📊 Extension Call Activity Report
        • 📞 PBX Call Activity Report
        • ☎️ DID/Outbound Caller ID Activity Report
        • 🔔 Ring Group Statistics Report
        • 📟 IVR Report
        • 📅 Schedule Call Reports
        • 🗂️ Manage Scheduled Reports
        • ⬇️ Download Scheduled Reports on Web Interface
        • 📨 Customize Email Template for Scheduled Reports
      • 🗣️ Speech to Text (STT) Overview
      • 🔗 Integrate with Speech to Text (STT) API
      • 🔌 Disconnect Speech to Text (STT) API Integration
    • 📟 Asterisk Manager Interface (AMI) Overview
      • 🗄️ Database Grant Overview
      • 📊 Get CDR Data from Database of IZT Cloud Voice
      • 🗃️ CDR Table in the PBX Database
    • 🔧 Cenpoint Integration Guide
    • 📊 Import and Export Parameters Overview
    • 📇 Extension Parameters
    • 🏢 Organization Parameters
    • 📞 Contacts Parameters
    • 🎉 Holidays Parameters
    • ⚡ Speed Dial Number Parameters
    • 🚨 Emergency Number Parameters
    • 📱 Auto Provisioning Phone Information Parameters
      • 📞 Auto Provisioning Permitted Parameters
    • 📞 Trunk Parameters
    • 📟 Trunk DIDs/DDIs Parameters
    • 📞 Trunk Outbound Caller ID Parameters
    • 📝 Inbound Caller ID Reformatting Rule Parameters
    • 📞 DID Number to Specific Extension Parameters
    • 🛤️ Inbound Route Parameters
    • 🛤️ Outbound Route Parameters
    • 📊 Outbound Call Frequency Restriction Rule Parameters
    • 📞 Allowed Numbers Parameters
    • 🚫 Blocked Numbers Parameters
    • Overview
      • 📋 Auto-Provisioning Yealink Phones
      • ⚙️ Auto Provisioning Yealink Expansion Modules
      • 🛠️ Manually Provision an Yealink Phone
      • 📋 Auto-Provisioning Fanvil Phones
      • ⚙️ Auto Provisioning Fanvil Expansion Modules
      • 🛠️ Manually Provision an Fanvil Phone
  • ⛑️ Support
    • 📖 Auto Provisioning FAQ
    • 📖 Contacts FAQ
    • 📖 CRM Integration FAQ
    • 📖 Import and Export FAQ
    • 📖 Codec FAQ
      • 📖 About This Guide
      • 🔍 Operator Panel Overview
        • 🔑 Access Operator Panel
        • 🖥️ Operator Panel Layout
        • 🛠️ Customize Extension List
        • 📞 Pick up an Incoming Call
        • 🔀 Redirect an Incoming Call
        • 🔄 Transfer a Call
        • 👀 Monitor a Call
        • 🅿️ Park and Retrieve a Call
        • 🚦 Switch Call Recording Status
        • 🔚 Hang up a Call
        • 🔔 Place a Call to a Group Member
      • 📬 Voicemail Management
      • 👥 Presence Management
      • 🕒 Office Time Management
      • 📞 Contact Center Guide Overview
        • 📖 Inbound Call Center Overview
          • 📖 Call Center Administrator Guide
            • 📋 Create a Queue
            • 🛠️ Set up Skill-based Routing for a Queue
            • 📞 Allow Users to Request a Callback in a Queue
            • ⭐ Set a Priority for a Call Queue
              • ⏸️ Set Pause Reasons for Queue Agents
              • 🔍 Monitor Specific Pause Status of an Agent by Function Key
              • 📋 Allow Agents to View Queue Call Logs on IZT Cloud Voice Clients
              • 🔢 Allow Agents to Manage Their Status by Dialing a Feature Code
              • 📞 Allow Agents to Manage Their Status via IP Phones
            • 📋 Set up Queue Managers
            • 🔔 Customize Queue Notification
            • 📊 Set up Service Level Agreement (SLA)
            • 🔑 Grant Call Center Console Permissions
            • 📊 Call Center Reports Overview
              • ⏱️ Queue AVG Waiting & Talking Time Report
              • 📈 Queue Performance Report
              • 📊 Queue Performance Activity Report
              • 📞 Queue Callback Summary Report
              • 📟 Queue Callback Activity Report
              • 📋 Satisfaction Survey Report
              • 📜 Satisfaction Survey Details Report
              • 🔓 Agent Login Activity Report
              • ⏸️ Agent Pause Activity Report
              • 📵 Agent Missed Call Activity Report
              • 📈 Agent Performance Report
              • 📞 Agent Call Summary Report
          • ⚙️ Queue Preferences
          • 🔧 Manage Call Queues
          • 📋 Call Center Supervisor Guide
            • 📋 Wallboard Overview
            • 📊 View Call Metrics on Wallboard
            • 🛠️ Manage Wallboard Widgets
            • 📋 Queue Panel Overview
              • 🔑 Access Queue Panel
              • 📐 Queue Panel Layout
              • 📋 Manage an Agent's Status in a Queue
            • 📞 Queue Calls Management
          • 📘 Call Center Agent Guide
            • 📋 Access Queue Panel
            • 📝 Manage Queue Call Logs
              • 📋 Manage Your Status in Queues
              • 🔄 Automatically Switch Agent Status Based on Extension Presence
            • 📞 Call Operations on Queue Panel
            • 📞 Handle Queue Calls on IZT Cloud Voice Desktop Client
            • 📝 Manage Queue Call Logs
            • 👤 Agent Status Management
              • 📋 Manage Your Status in Queues
              • 🔄 Automatically Switch Agent Status Based on Extension Presence
            • 📞 Handle Queue Calls on IZT Cloud Voice Mobile Client
            • 📝 Manage Queue Call Logs
        • 🌐 Omnichannel Messaging Overview
          • 🔔 Omnichannel Messaging Agent Guide
          • 🌐 Agent Operations on Web Client
          • 💻 Agent Operations on Desktop Client
          • 📱 Agent Operations on Mobile Client

Log Out of PBX Web Portal

When you're ready to quit the IZT Cloud Voice web portal, simply close the web page or follow the steps below to log out properly.

Procedure

1

At the top-right corner of the web page, click the user icon ().

2

Select Log out.

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