📋 Voicemail Overview

IZT Cloud Voice integrates a comprehensive voicemail system. This topic describes the voicemail types, voicemail usages, voicemail personalization, and the adjustable voicemail capacity and limitations.

Voicemail Types

IZT Cloud Voice provides the following types of voicemail:

• Extension Voicemail: Individual voicemail boxes for each extension.
• Group Voicemail: Group Voicemail is a feature to share the workload of managing and responding to voicemail messages. Extensions sharing a group voicemail box can access messages together. For example, after setting up a group voicemail for Support team, any member of the group can receive and listen to the Support team messages. They can leave annotations or mark messages as read or unread.

Voicemail Usages

IZT Cloud Voice provides flexible ways to use voicemail:

• Extension Voicemail: Allow each extension to have a voicemail where the extension user is unable to take a call.
• Forward Extensions: Allow forwarding voicemail sent to the extension to other extensions.
• Ring Group Voicemail: Provide voicemail capabilities for a ring group.
• Queue Voicemail: Collect voicemail messages from customers when agents are busy.
• IVR Voicemail: Route voicemail messages through an IVR system to the intended extensions.

Voicemail Personalization

Voicemail systems can be extensively personalized to optimize features:

• Voicemail Greetings: Customize greetings for extensions, such as when users are busy or unavailable.
• Voicemail Notifications: Configure settings to receive notifications when new voicemails arrive.
• Voicemail Security: Set security measures like PIN codes to secure access to voicemail.
• Custom Voicemail Options: Provide unique functionalities like sending voicemails to email or receiving text transcription of messages.

Voicemail Capacity and Limitations

The default and adjustable capacity and limitations for each voicemail box are as follows:

• Message Length: 1 to 15 minutes. The default minimum duration of a message is 2 seconds; the default maximum duration is 10 minutes.

  • To change message length, see Limit Voicemail Message Length.

• Mailbox Capacity: 1 to 500. The default max number of voicemails is 100.

• To change mailbox capacity, see Auto Cleanup Voicemail Messages.

• Storage Time: Unlimited. The default is 0, which means no limit.

• To change storage time, see Auto Cleanup Voicemail Messages.