Omnichannel Messaging Agent Guide
This guide provides guidance on how to manage incoming customer inquiries on a unified agent portal available on web, desktop, and mobile devices.
🔍 Audience: This guide is for system and service representatives (agents) who handle chat interactions with customers through multiple digital channels.
Agent Portal
To enhance communication mobility and improve agent productivity, IZT Cloud Voice provides a unified agent portal integrated into the IZT Cloud Voice UC Clients that is available on mobile, desktop, and web-based platforms. Agents effectively handle message-based interactions coming from multiple digital channels through the supported clients.
Supported Client
| Supported Client | Description |
|---|---|
| IZT Cloud Voice Web Client | The IZT Cloud Voice Web Client allows agents to manage customers' chat interactions directly from a web browser. |
| IZT Cloud Voice Desktop Client | The IZT Cloud Voice Desktop Client allows agents to manage customer interactions with a desktop application that is designed for improved performance, providing a robust and stable environment for users. |
| IZT Cloud Voice Mobile Client | The IZT Cloud Voice Mobile Client is designed for agents who need the flexibility to handle customers' chat interactions on the go. |
For more information about utilizing IZT Cloud Voice Desktop Clients, see IZT Cloud Voice Desktop Client User Guide.
For more information about utilizing IZT Cloud Voice Mobile Clients, see IZT Cloud Voice Mobile Client User Guide.