📞 Allowing Query Contacts on IP Phones
To allow users to query contacts on IP phones, you need to auto provision IP phones. This topic describes how to allow users to query contacts on IP phones.
📋 Requirements
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IP Phone Requirements:
- Use Yealink phones of the required model and version.
- For more information, see Yealink phones documentation.
⚠️
💡 Note: Yealink conference phones and DECT bases are NOT supported. A maximum of 1000 company contacts and 300 personal contacts can be displayed on a Yealink phone.
🛠️ Procedure
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- Grant permission for users to access company contacts:
- For more information, see Set Up Contact Visibility.
- By default, users have access to their own personal contacts but no access to shared company contacts.
🔒 Note: By default, all users have access to their own personal contacts, but no access to shared company contacts.
- Synchronize contacts data to users' IP phones via Auto Provisioning:
- If users' extensions haven't been associated with phones, see Auto Provision IP Phones to bind phones with extensions.
- If users' extensions have been associated with phones, reprovision the phones to take effect.
- Go to Auto Provisioning > Phones.
- Select the checkboxes of the desired phones, click Reprovision.
📊 Result
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Contacts data are synchronized to IP phones' remote phonebooks. Users can query and place calls to contacts from the remote phonebook.
💡 Note:
- Two remote phonebooks from the PBX server are displayed on the IP phone:
- Company Contacts: Saves all the company-shared contacts that you can view.
- Personal Contacts: Saves all your personal contacts.
- Company contacts on IP phones cannot be grouped into phonebooks.