🕒 Time Condition Overview

Time Condition is a communication feature in IZT Cloud Voice that enables you to set up distinct time periods for routing calls. Various time conditions can be established based on any criteria like business hours, outside business hours, and holidays.

Where can Time Condition be applied?

Time Condition can be applied to an Inbound Route, an Outbound Route, and an Extension Presence Status.

Apply to an Inbound Route

Time Condition can be used to control the destination of an inbound call based on date and time.

When a call reaches PBX, PBX will check the time condition and direct the call based on the time group associated, and then route the call according to the configured time condition.

Apply to an Outbound Route

Time Condition can be used to limit the use of the outbound route based on date and time.

When a user makes a call, the system will check the current system date and time. If the time matches the configured time group, the call will be blocked or permitted according to the time-based rules.

Apply to extension presence switch

Extension presence status can be auto switched based on Time Condition. When time condition changes, extension presence status would be changed accordingly.

For example, when the PBX is in the time condition for Business Hours, the extension status is auto switched to Available.

This feature should be enabled on extension configuration page. For more information, see Automatically Switch Extension Presence Based on Time.

Time Condition override

For a time-based inbound route, the system routes inbound calls based on the system time. However, users may need to override or skip business occasionally. In this case, you can grant permissions to allow specific users to override time condition for inbound calls during the time condition period.