🔍 Use IP Ping Tool to Diagnose Network Issues

This topic describes how to use IP Ping Tool to test IZT Cloud Voice systems, which can reach a specific hostname or IP address, and indicate whether the network is slow or limited.

Background Information

Based on the Internet Control Message Protocol (ICMP), IP Ping is a network tool to determine if a destination server is accessible and estimate how long a packet takes to travel from source to destination.

If you are suffering from the following issues, you can use IP Ping to diagnose:

• No network access: For example, you can use IP Ping to check if PBX can access a specific IP address or domain.
• High latency or network congestion: You must also identify the problem.

Procedure

1. Log in to PBX web portal, go to Maintenance > Troubleshooting > IP Ping.
2. In the Target Host field, enter the target hostname or IP address.
3. Click Start.

Read the Output

Example 1: A successful Ping

PING 192.168.7.2 (192.168.7.2): 56 data bytes
64 bytes from 192.168.7.2: icmp_seq=0 ttl=64 time=1.718 ms
64 bytes from 192.168.7.2: icmp_seq=1 ttl=64 time=1.620 ms
64 bytes from 192.168.7.2: icmp_seq=2 ttl=64 time=1.729 ms
64 bytes from 192.168.7.2: icmp_seq=3 ttl=64 time=1.739 ms

--- 192.168.7.2 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1.620/1.702/1.739/0.038 ms

Example 2: A failed Ping

PING 192.168.7.2 (192.168.7.2): 56 data bytes

--- 192.168.7.2 ping statistics ---
60 packets transmitted, 0 packets received, 100% packet loss