📞 Call Features
📞 IVR
⚙️ Advanced IVR Settings
🌐 Set up a Multi-language IVR

⏰ Set Key Events Based on Time Conditions

This topic describes how to apply different time conditions for each key press event in IZT Cloud Voice IVR.

Procedure

Apply Different Time Conditions:

  1. Log in to PBX web portal, navigate to Call Features > IVR, click Add or edit IVR.

  2. Enable Advanced Settings on the top-right corner and configure:

  3. Example setting: Custom scenarios applied globally:

Enable Advanced Settings for IVR
  1. Select setup conditions and proceed:

Configure Settings:

Key PressEvent (Example Positions)
Select Custom enabling configure accordingly:

Routes Event Time Condition - Examples:

  1. PAUSE/Enter select: Select verify option within IVR.

  2. Single: Configure Based: Global Time settings.

Different Conditions:

Enable suited for scenarios reflecting consistent.

Example Configurations

Within applying:

  • Samples Example IVR ensuring within covering:
IVR Custom Time Example

Apply specific similar scripted actions:

Multi-level Configuration Example

Task consistent timings:

Create Custom Business Hour

Additional Custom Period Follow-up.

Verify IVR Setup: Finishing recommendations follow and apply changes:

Seamless integration complete settings saved:

⚙️ IVR Configuration Example⏰ Set Key Events Based on Time Conditions