Operator Panel Overview

Operator Panel is a web-based utility integrated with the IZT Cloud Voice Web Client. This guide describes what is the Operator Panel, and what you can do on Operator Panel.

What is Operator Panel

A traditional receptionist needs to screen incoming calls for a large number of calls and efficiently direct calls to the right person. Yesstar Operator Panel is designed for employees who need to manage and transfer a large volume of calls, such as receptionists and administrative managers.

The Operator Panel integrates a call console, extension list, and group list, plus a directory (slot) list, and call statistics, it offers a comprehensive overview on activity of all calls, groups, queues, peers, service desk handling, and more.

Key Features of Operator Panel:

• Monitor: Monitor the status of queues, group ringing, calls, inbound calls, and outbound calls.
• Manage internal calls: Redirect incoming calls and handle calls.
• Call parking: Park calls and retrieve parked calls.
• Call recording: Record calls for future reference.
• Call monitoring: Attach the call to a group member.
• Extension List: View the list of extensions and their statuses.

What you can do on Operator Panel

With an easy-to-use interface on IZT Cloud Voice Operator Panel, you can manage multiple calls (including your group members and queues), and basically everything you need to operate destination quickly and efficiently.

1. Monitor and check the status of:

• Groups, members and queues
• Call activity in real time, including inbound calls, outbound calls, and missed calls.

2. Manage internal calls, including:

• Call distribution: Redirecting incoming calls.
• Call parking operations (Park a call, Retrieve).
• Call recording: Record calls as needed.
• Call monitoring: Attach the call to a member, or group list.

3. Route calls efficiently, ensuring that calls reach the right person directly.

Permission requirements

To use the Operator Panel properly, you must manage group members' calls and presence, you need to get the corresponding permissions from your PBX system administrator.

Required Permissions:

• Manage your group members' presence
• Call distribution management
• Switch extensions (Hold, Whisper, Barge In)
• Call monitoring hours (Holiday status)
• Switch extensions for handles
• Route calls directly returning from IVR regardless of the IVR menu