🎵 Set up a Custom MoH Playlist

Music on Hold (MoH) is intended to reassure callers that they are connected to the call. IZT Cloud Voice has a default local audio playlist that plays music from uploaded audio files. This topic describes how to set up a custom MoH playlist.

Background Information

IZT Cloud Voice supports two types of MoH playlists:

Set up a Local Audio MoH Playlist

Prerequisites

Procedure

Step 1. Add a Local Audio MoH Playlist

1. Log in to PBX web portal, go to PBX Settings > Voice Prompt > Music on Hold.
2. Click Create New Playlist.
3. In the pop-up window:

• Name: Enter a name for the playlist.
• Play Order: Select an audio play mode: Sequential, Alphabetically, or Randomly.
• Click OK to save.

4. Upload MoH audio files:

• Click the newly created playlist to upload files.
• Click Upload and select audio files from your local PC.
• Define the extension or physical notice using Convert Audio Files.

Step 2. Change the MoH Playlist

1. Go to PBX Settings > Voice Prompt > MoH for Call Forwarding.
2. From the drop-down list, select the desired playlist.
3. Click Save and Apply.

Result

When a call is put on hold, the system will apply the defined playlist to the waiting party.

Set up a Streaming Music MoH Playlist

1. Log in to PBX web portal, go to PBX Settings > Voice Prompt > Music on Hold.
2. Click Create New Playlist.
3. In the pop-up window:

• Name: Enter a name for the playlist.
• Playlist Type: Select Streaming Music.
• Streaming Music URL: Enter the URL of the streaming music.

4. Click OK to save.
5. On the Music on Hold page, select the hyperlink for the newly created playlist.

• Under the Playlist Content tab, provide the streaming URL.
• Click Save and Apply.

Result

When a call is put on hold, the system will play the streaming music from the URL to the waiting party.