📞 PBX System
📢 Voice Prompt
🎵 Music on Hold
📞 Configure Call Forwarding Prompt

📞 Configure Call Forwarding Prompt

This topic describes how to configure call forwarding prompts.

Background Information

You can configure the PBX to prompt a caller that the call is forwarded to another destination. By default, when PBX is forwarding an incoming call, the system plays a short prompt and then the MoH. You can enable or disable the prompt for call forwarding.

Procedure

  1. Log in to PBX web portal, go to PBX Settings > Voice Prompt > Prompt Preferences.
  2. Unselect the checkbox of Play Call Forwarding Prompt to disable the prompt.
  3. To change MoH music, select Music on Hold or Ringing Tone from the drop-down list of Music on Hold for Call Forwarding.

ℹ️ The Music on Hold is the playlist that you have defined in Music on Hold (PBX Settings > Voice Prompt > Prompt Preferences).

  1. Click Save and Apply.
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