🔔 Set up Call Alerts for Group Voicemail

IZT Cloud Voice allows you to configure call alerts for new group voicemail messages. When a new voicemail is received, specific call alerts are routed to pre-defined contacts, who are notified until voiced messages are read or a specific number of call cycles are met.

Scenario

A company has a team of call agents responsible for after-hours emergency issues. Instead of answering incoming calls, the company has configured a group voicemail box. When the new voicemail arrives, the IZT Cloud PBX will send a call alert to predefined contacts until the alerts are resolved.

Requirements and Restrictions

Requirements

• Version: V8.10.3 or later
• Plan: Enterprise or Ultimate Plan

Restrictions

• Mode: This feature is available for group voicemails marked as Shared by Members.

1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail. Edit a group voicemail with the Mode displayed as Shared.

2. Click the Voicemail Announcement tab.

• Turn on call notifications for new group voicemail messages and set the number and who to call:
• Max Number of Call Cycles: Specify how many cycles to call per attempt.
• Notification calls: Enable up to 30 times notification calls until voicemails are read.

3. In the Contacts section, enter an external number to call:

• Contact Number: Enter an external number.
• Define contact numbers and ensure they are in an active directory.
• Order: Set how the numbers are called according to their importance.

4. Click Save.

Result

When a group voicemail receives a new message, PBX calls the preset numbers in sequence. The contact answers each call or presses 1 to acknowledge.