🔑 Grant Call Center Console Permissions
With call center service activated, you can grant the access permissions to the Call Center Console dashboards (Wallboards & Queue Panel) that educate what the queue managers and agents can do on Queue Panel, and grant the Queue Panel permissions to queue managers and agents respectively. This topic describes how to grant permissions for queue management and agents.
Call Center Console permissions
The following table outlines the supported permissions on the Call Center Console for queue managers and agents.
| Permission | Manager | Agent |
|---|---|---|
| Access Wallboard | ✓ | ✗ |
| Switch Agents' Status | ✓ | ✗ |
| Call distribution management (Redirect, Transfer) | ✓ | ✗ |
| Monitor calls | ✓ | ✗ |
| Add/delete agents | ✓ | ✗ |
| Allow agents' logging in / logging out / hanging up agents' calls | ✓ | ✓ |
| Queue reports | ✓ | ✓ |
| Queue monitoring and catching statistics | ✓ | ✓ |
Grant permissions for queue managers
- Log in to PBX web portal, go to Call Features > Queue, edit the desired queue.
- Click the Members tab.
- In the Manager section, select the desired extension with the permissions required.
- Click Save and Apply.
Grant permissions for agents
- Log in to PBX web portal, go to Call Features > Queue, edit the desired queue.
- Click the Members tab.
- In the Agent section, select the desired extensions to add permissions.
- Click Save and Apply.