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📊 Wallboard
🛠️ Manage Wallboard Widgets

Manage Wallboard Widgets

Widgets displayed on Wallboard are customizable. You can place a widget in a way that is easy to see. This topic describes how to add, resize, lock, delete, reset, and add a note to the bottom of a widget.

Add a Widget

  1. At the top-left corner of the Wallboard, select All or select a specific queue.
Select Desired Queue
  1. If you select All, the changes you make to Wallboard widgets will be applied to the current view only. If you select a specific queue, the changes you make to Wallboard widgets will be applied to the selected queue.
  2. At the top-right corner of the Wallboard, click Edit.
Edit a Widget
  1. Click Add Widget and select a widget to add to the Wallboard.
  2. In the Note field, enter the short description for the widget.

Resize a Widget

  1. At the top-left corner of the Wallboard, select All or select a specific queue.
Select Desired Queue
  1. If you select All, the changes you make to Wallboard widgets will be applied to the current view only. If you select a specific queue, the changes you make to Wallboard widgets will be applied to the selected queue.
  2. At the top-right corner of the Wallboard, click Edit.
Resize a Widget
  1. Hover the mouse pointer over the lower right corner of the widget and drag to resize.

Move and Lock a Widget on a Fixed Position

  1. At the top-left corner of the Wallboard, select All or select a specific queue.
Select Desired Queue
  1. Move the widget to the desired position.
Lock a Widget
  1. Click Edit on the desired widget.

Delete a Widget

  1. At the top-left corner of the Wallboard, select All or select a specific queue.
Select Desired Queue
  1. If you select All, the changes you make to Wallboard widgets will be applied to the current view only. If you select a specific queue, the changes you make to Wallboard widgets will be applied to the selected queue.
  2. Click Edit on the desired widget.
  3. Click the Delete icon on the desired widget.
Delete a Widget

Add a Note to the Bottom of the Widget

  1. At the top-left corner of the Wallboard, select All or select a specific queue.
Select Desired Queue
  1. If you select All, the changes you make to Wallboard widgets will be applied to the current view only. If you select a specific queue, the changes you make to Wallboard widgets will be applied to the selected queue.
  2. At the top-right corner of the Wallboard, click Edit.
  3. Click the Add Note icon on the desired widget.
  4. In the Note field, enter the short description for the widget.
Set a Widget
  1. Click Save.

Reset Widgets

  1. At the top-left corner of the Wallboard, select All or select a specific queue.
Select Desired Queue
  1. If you select All, the changes you make to Wallboard widgets will be applied to the current view only. If you select a specific queue, the changes you make to Wallboard widgets will be applied to the selected queue.
  2. At the top-right corner of the Wallboard, click Edit.
  3. Click Reset and then Save.
Reset Widgets

Learn more about wallboard customization in the Call Center Supervisor Guide.

📊 View Call Metrics on Wallboard📋 Queue Panel Overview