🔔 Event Notification Overview
Event notifications in IZT Cloud Voice are designed to provide information about changes on the IZT Cloud Voice platform and help you monitor operations. Event notifications can be configured to alert the appropriate personnel about critical events and system changes.
📣 Audience: This section is intended for system administrators who need to monitor and manage event notifications for IZT Cloud Voice.
Event Types
IZT Cloud Voice supports the following event types:
- Operations
- System
- Security
- Reminder
Event List
| Event | Description |
|---|---|
| Administrator Login Success | The administrator successfully logged into the PBX management portal. |
| Administrator Login Failed | A user failed to log into the PBX management portal or IZT Cloud Voice Web Client. |
| User Login Success | A user logged into the IZT Cloud Voice Web Client or the IZT Cloud Voice mobile client. |
| User Login Failed | A user failed to log into the IZT Cloud Voice Web Client or the IZT Cloud Voice mobile client. |
| SIP Trunk Registration Successful | A SIP trunk was registered successfully. |
| SIP Trunk Registration Failed | The PBX failed to register a SIP trunk. |
| Auto Cleanup Reminder | Reach 50% of storage space and delete the oldest call logs. |
| New Firmware Available | A new firmware is available. |
| System Restore Successful | The PBX successfully restored system configurations. |
| System Restore Failed | The PBX failed to restore system configurations. |
| System Upgrade Completed | The PBX successfully completed a system upgrade. |
| Core Call Services Completed | The core call process has recovered successfully. |
| Default SMTP Server Error | Default SMTP server failed to send emails. |
| Recording Usage Alert & About to Reach Capacity Limit | The recording is about to reach the total capacity limitation. |
| User License Consumed Out | A subscribed user has been declined to create an extension. |
| Auto Clean Period Over | The system cleared a chunk of call logs. |
| User Expiration Reminder | The PBX notifies admins of upcoming license expirations. |
| System Restore Fail | A PBX attempt to restore system configurations failed. |
| PBX License Expired Notification | Notify the remaining days of the PBX license expiration. |
| Call Service Recovery Completed | Call service recovery successfully completed. |
| PBX Usage Alert | The PBX exceeded 50% of allowed call logs threshold. |
Event Levels
Event levels are used to indicate how severe or important an event is. Choosing an appropriate event level prevents recipients from receiving repetitive information.
IZT Cloud Voice supports the following event levels:
- Information: Events that provide general information to recipients.
- Warning: Events that indicate system operations are not in ideal status and, therefore, attention should be given.
- Alert: Events that indicate an urgent issue. Alerts give a pop-up reminder on the right of the IZT PBX web portal.
Note: With default levels set to Alert, the system will NOT notify if you go ahead and change the level from Information or Warning to Alert.
Notification Contacts and Methods
You can specify event notification contacts at system event levels and notify users in the following ways when events trigger:
- Send Email
- Call Extension
- Send SMS
More details: Manage Notification Contacts
Notification Email Templates
The default notification method is to send an email for a specific contact. The system will send notification emails in corresponding email templates with specified event details. You can customize the email template to match your notification needs.
More details: Customize Notification Emails
Auto Cleanup of Event Logs
By default, when the event logs reach 50%, the system automatically deletes the oldest logs. You can change the value or set the maximum days to keep event logs.
More details: Auto Cleanup Settings
Note: Ensure that the required updates are handled and visually checked for functionality.