📖 Auto Provisioning FAQ
This topic provides answers to commonly asked questions about Auto Provisioning for IZT Cloud Voice.
FAQs
- What provisioning protocol does Auto Provisioning support?
- Why can't the devices be auto provisioned?
- Why can't some function keys be displayed on the IP phone?
What provisioning protocol does Auto Provisioning support?
IZT Cloud Voice supports HTTP protocol to transmit configuration files.
Why can't the devices be auto provisioned?
The causes and solutions are as follows:
| Cause | Solution |
|---|---|
| The devices are not supported for Auto Provisioning by IZT Cloud Voice. | See Auto Provisioning - Supported Devices and make sure that your devices are supported. |
| The features or parameters are disabled for the devices. | Ensure that the features or parameters are supported for the devices. |
| The device requires higher firmware. | Upgrade the device to the latest firmware version. |
| The configuration template applies to the unexisted extension user. | Check the extension user operates the template configuration. |
| The advanced customization file was not correctly downloaded. | Re-download the advanced customization file from IZT Cloud Voice web portal. |
Why can't some function keys be displayed on the IP phone?
Check the following causes and solutions:
| Cause | Solution |
|---|---|
| The function key mapping is not found in the configuration file. | Ensure the template for the function keys includes mapping. |
| The configured function keys exceed the upper limit allowed by the device. | Verify the function keys comply with the device’s maximum allowable configuration. |