➡️ Directed Call Parking

This topic describes how to park a call to a specific parking number, and retrieve the parked call.

Background Information

For sales or support, it probably doesn’t matter exactly who picks up the call. You can allocate different parking numbers to different departments. For example, 6099 for sales, 6098 for support, and so on.

Prerequisites

Ensure the parking number is specified and ensure the parked call configuration as needed.

Procedure

1. Parking number 6099 is assigned to salesmen. The receptionist receives a call, and the customer wants to consult business information.
2. The receptionist dials *056099 to park the call to parking number 6099.
3. Notify the relevant department's sales agent:

• The sales agent dials *9 to retrieve the call from the parking number 6099.