Cloud Voice v24.10.0
  • 🔔 Introduction
  • 🆕 What's New?
  • 🛣️ Roadmap
  • 📖 About This Guide
  • 🚀 Getting Started
    • 🔔 Introduction
    • 🔑 Log in to PBX Web Portal
    • 🏢 Set up Company Information
    • 🖥️ View System Information
    • 🌐 Change Web Interface Language
    • 🚪 Log out of PBX Web Portal
    • 🌐 SBC and Proxy Port Information
  • 📊 Dashboard
    • 🔧 Extension Overview
    • ➕ Create Extensions
    • 📞 Set Up Phones
      • 👁️ Extension Presence Overview
      • ⚙️ Presence Settings
      • 🔄 Manually Switch Extension Presence
      • ⚙️ Automatically Switch Extension Presence
      • 📊 Monitor Extension Status by BLF Key
      • 📞 Forward Incoming Calls to Another Destination
      • 📞 Ring Office Phone and Mobile Phone Simultaneously
    • 📬 Extension Voicemail
    • 🔧 Extension Features
      • 📞 Handle Incoming Calls Based on Caller ID
      • 📧 Email Notifications for Missed Calls
      • 🔑 Email Notifications for Password Changes
      • 🎶 Customize Music on Hold
      • 🔄 Allow Multiple Registrations for One Extension Number
      • 🚫 Stop Rejected Calls from Ringing Other Endpoints
      • 💬 Third-party Integration for Call Popup
      • 📹 Enable Video Preview of Intercom Calls
    • ⚙️ Extension Advanced Settings
      • 🔒 Extension Security Overview
      • 🚫 Restrict Outbound Calls for an Extension
      • 🔍 Restrict Extension Registration Based on User Agent
      • 🌐 Restrict Extension Registration Based on IP Address
      • 🕒 Block Outbound Calls Outside Business Hours
      • ⏳ Limit Call Duration of an Outbound Call
      • 🔄 Limit Outbound Call Frequency of an Extension
    • 🛠️ Manage Extensions
    • 👁️ Extension Visibility Permission
    • 📇 Overview
    • 🛠️ Manage Company Contacts
    • 📚 Manage Company Phonebooks
    • 🔄 Export and Import Company Contacts
    • 🔍 Identify Callers from Contacts
    • 📞 Allowing Query Contacts on IP Phones
      • 👁️ Set Up Contact Visibility
      • 📝 Manage Contact Visibility Rules
  • ❓ Client Permission
    • 📋 Organization Overview
    • ⚙️ Enable or Disable Organization Management
    • 🏗️ Set Up Organizations
    • 👥 Add Users to Organizations
    • 🔄 Manage Users within Organizations
    • 📂 Manage Organizations
    • 🔄 Export and Import Organizations
    • 📋 Extension Group Overview
    • 🆕 Create an Extension Group
    • ⚙️ Manage Extension Groups
    • 👥 Assign a User Type to a Group Member
    • 🔄 View/Change User Type in Groups
    • 🔧 View/Change Permissions
    • 📋 Auto-Provisioning Overview
    • ⚙️ Auto Provision IP Phones
    • 🛠️ Manually Provision an IP Phone
    • 🔧 Manage Provisioned Devices
      • 📱 IP Phone Auto Provisioning Options
      • 🔑 Auto Provision Function Keys for Phones
      • 🔌 Seize a Trunk to Call Out by BLF Key
      • ➡️ Forward All Incoming Calls to Another Destination by BLF
      • ⚙️ Modify a Provisioned Phone's Settings
      • 📱 Apply a New Template to a Provisioned IP Phone
      • 🔍 View Default Auto Provisioning Template
      • 🔧 Update Default Auto Provisioning Template
      • 🛠️ Create Custom Auto Provisioning Templates
      • 📑 Manage Custom Auto Provisioning Templates
      • 📱 Updating a Phone's Firmware
      • 🔍 Manage Device Firmware Files
    • 📋 Auto Provisioning - Supported Devices
    • 🔧 Auto Provisioning - Variables in Templates
    • 👤 User Roles & Permissions
    • 🆕 Create a User Role
    • 🔧 Assign a User a Role
    • 🛠️ Manage User Roles
    • 🔑 User Role Permissions
  • 🎛️ Operator Panel
      • 📋 Emergency Calling Overview
      • 📞 Set up Basic Emergency Calling
      • 🔧 Set up Enhanced Emergency Calling
      • 🗺️ Set up a Route for PSAP Callbacks
      • 🔄 Export and Import Emergency Numbers
        • 🆕 Add an Emergency Notification Contact
        • 📝 Manage Emergency Notification Contacts
        • ✉️ Configure Emergency Notification Email
        • 🔊 Configure Emergency Notification Prompt
      • 📠 Manage Emergency Numbers
      • 📋 Overview of Business Hours and Holidays
        • 🕰️ Set Global Business Hours
        • 🖋️ Manage Global Business Hours
        • 📅 Create a Holiday
        • 🛠 Manage Holidays
        • 📤 Export and Import Holidays
      • 🕒 Time Condition Overview
      • 🔧 Allow Users to Override Time Condition by Feature Code
      • 🔧 Allow Users to Override Time Condition on Operator Panel
      • 📞 Override Time Condition for Inbound Calls
      • 📊 Monitor Time Condition Status
      • 🔄 Automatic Reset of Time Condition
      • 🔄 Enable or Disable Automatic Reset of Time Condition
      • 📘 Inbound Route Overview
      • 🔧 Set up an Inbound Route
        • 🌍 Route Inbound Calls based on Global Business Hours
        • 🏢 Route Inbound Calls based on Department Hours
        • 👩‍💼 Route Inbound Calls based on Employee Hours
        • 📞 Route Inbound Calls based on DID Numbers
        • 🆔 Route Inbound Calls based on Caller ID
        • 📚 Route Inbound Calls by Matched Phonebook Contacts
      • 🗂️ Manage Inbound Routes
      • 📤 Export and Import Inbound Routes
      • 🔢 DID Pattern and Caller ID Pattern
      • 📋 Outbound Route Overview
      • 🔧 Set up an Outbound Route
      • 🔐 Restrict Outbound Calls by PIN Codes
      • 📋 Manage Outbound Routes
      • 📤 Export and Import Outbound Routes
      • 🔢 Outbound Dial Pattern
      • 📚 Dial Pattern Examples
      • 🚀 AutoCLIP Route Overview
      • 🌐 Route Inbound Calls to Original Extensions via AutoCLIP Route
      • 🗑️ Delete AutoCLIP Records
      • 📋 DID Number Overview
      • 🔧 Configure DID Numbers on a Trunk
      • 📤 Export and Import Trunk DIDs/DDIs Numbers
      • 📋 Caller ID Overview
      • 🔧 Reformat Inbound Caller ID based on a Trunk
      • 📤 Export and Import Inbound Caller ID Reformatting Rules
      • 🎨 Customize Outbound Caller IDs
      • 📤 Export and Import Trunk Outbound Caller IDs
      • 📋 Distinctive Ringtone Overview
      • 🔔 Set Distinctive Ringtones for Internal Calls
      • 🔔 Set Distinctive Ringtones for External Calls
      • 🔔 Set Distinctive Ringtones for Queue Calls
      • 🔔 Set Distinctive Ringtones for Ring Group Calls
      • 🔔 Set Distinctive Ringtones for IVR Calls
      • 📋 Distinctive Caller ID Name Overview
      • 🔧 Enable or Disable Distinctive Caller ID Name
      • 📋 Voicemail Overview
        • 📥 Set up Group Voicemail for a Queue
        • 📥 Set up Group Voicemail for a Ring Group
        • 📥 Set up Group Voicemail for a Custom Group
        • 🔔 Set up Call Alerts for Group Voicemail
        • 🛠️ Manage Group Voicemails
        • ➡️ Forward Calls to Voicemail
        • 📩 Leave a Voicemail Message without Calling the User
        • 📧 Forward Voicemail Messages to Email
        • 📥 Check Voicemail Messages
        • 🔄 Enable or Disable Voicemail Transcription
        • ✉️ Configure Message Envelope
        • ⏳ Limit Voicemail Message Length
        • 🧹 Auto Cleanup Voicemail Messages
        • 🔑 Change Voicemail Access PIN
        • 🔓 Enable or Disable Voicemail Access PIN
        • 📋 Voicemail Greeting Overview
        • 🎙️ Record or Upload Voicemail Greetings
        • 🛠️ Manage Personal Voicemail Greetings
        • 👨‍👩‍👧‍👦 Manage Group Voicemail Greetings
        • 🔄 Change Voicemail Greetings
        • 🔔 Voicemail Notification Overview
        • 📞 Monitor Voicemail Status on an IP Phone
        • 📧 Set up Email Notifications for Voicemail
        • 📞 Allow Callers to Press a Key to Leave Messages
        • ☎️ Allow Callers to Dial Extension from Voicemail
        • 🔓 Allow Callers to Break out from Voicemail
        • ✅ Allow Callers to Review Voicemail Messages
      • 🌐 Global Voicemail Settings
      • 📝 Voicemail Menu Options
      • 📊 Voicemail Capacity and Limitations
      • 📋 Interactive Voice Response (IVR) Overview
      • 🔧 Set up an IVR
      • 🎙️ Set up IVR Prompts
      • 📞 Allow Callers to Dial Extensions via IVR
      • 📛 Allow Callers to Dial by Name via IVR
      • 📲 Allow Callers to Dial Outbound Calls via IVR
      • 🔄 Allow Callers to Change IVR Prompt Remotely
      • 🔄 Forward Incoming Calls to an External Number via IVR
      • ⚙️ IVR Configuration Example
        • 🌐 Set up a Multi-language IVR
        • ⏰ Set Key Events Based on Time Conditions
      • 📋 Call Recording Overview
      • 🔧 Set up Call Recording
      • 🎙️ Set up Recording Prompts
      • 🔄 Allow Users to Switch Call Recording Status
      • 📞 Monitor Call Recording Status on an IP Phone
      • 📂 Manage Call Recording Files
      • 🔑 Grant Manage Permission of Recording Files
      • 🚫 Restrict Users from Viewing Recording Files
      • 📋 Ring Group Overview
      • 🔧 Create a Ring Group
      • 🛠️ Manage Ring Groups
      • 🔧 Configure Feature Codes
      • 📚 Feature Code Reference
      • 📋 Conference Overview
      • 🔧 Create a Conference Room
      • 📞 Join a Conference Call
      • 👥 Invite Users to a Conference Call
      • 🛠️ Manage Conference Rooms
      • 🎙️ Conference Voice Menu
      • 📋 Speed Dial Overview
      • 🔧 Set up Speed Dial Prefix
      • ➕ Add a Speed Dial Number
      • 🛠️ Manage Speed Dial Numbers
      • 📤 Export and Import Speed Dial Numbers
      • 📋 Call Transfer Overview
      • 🔧 Set up Call Transfer
      • 📞 Perform an Attended Transfer
      • 🔄 Perform a Blind Transfer
      • 📋 Call Flip Overview
      • 🔧 Enable or Disable 'Call Flip' Feature Code
      • 🔄 Flip an Active Call by Dialing a Feature Code
      • 📋 Call Pickup Overview
      • 📞 Pick up a Call for a Group Member
      • 📞 Pick up a Call for a Specific Extension
      • 📋 Call Parking Overview
      • ➡️ Directed Call Parking
      • 🅿️ Call Parking
      • 🔢 Set up Parking Number
      • ⏰ Set up Parking Timeout Destination
      • 🎵 Set up Music on Hold for Call Parking
      • 📞 Monitor a Parking Number on an IP Phone
      • 📋 Call Monitoring Overview
      • 🎧 Allow Users to Monitor a Call by Dialing a Feature Code
      • 🚫 Disallow Users to be Monitored by Others
      • 📞 Call Queue Overview
      • 🛠️ Set up Boss-Secretary Feature for Extensions
        • 📞 Monitor Secretary's Call Status
        • 📞 Monitor Boss's Call Status
      • 📋 Hot Desking Overview
        • 📞 Set up a Hot Desking Phone
        • 🔧 Enable Hot Desking for an Extension User
        • 📞 Log in to a Hot Desking Phone
        • 🔚 Log out of a Hot Desking Phone
      • 🛠️ Manage Hot Desking Feature
      • 📞 Camp on to a Busy Extension
      • 📞 Cancel Busy Camp-on Requests
      • 📠 Fax Overview
      • 📧 Receive Faxes by Email
      • 🌐 Set up Fax over IP (FoIP)
      • 📢 Overview of Paging and Intercom
        • 📢 Set up a One-way Paging Group
        • 📞 Set up a Two-way Intercom Group
        • 📒 Manage Paging Groups and Intercom Groups
        • 🗓️ Schedule a Paging Call or an Intercom Call
        • 📒 Manage Scheduled Paging Calls and Intercom Calls
      • 🔒 Add a PIN List
      • 🚫 Block Calls To or From a Phone Number
      • 📁 Export and Import Blocked Numbers
      • 🛠 Manage Blocked Numbers
      • 🚫 Allow Calls To or From a Phone Number
      • 📁 Export and Import Allowed Numbers
      • 🛠 Manage Allowed Numbers
    • 💬 Omnichannel Messaging Overview
    • ⚙️ System Preferences
      • 📢 Voice Prompt Overview
        • 🔄 Change System Prompt
        • ✏️ Customize System Prompt
        • 🎵 Set up a Custom MoH Playlist
        • 🎵 Manage MoH Playlists
        • 🎵 Manage MoH Audio Files
        • 📞 Configure Call Forwarding Prompt
        • 🎤 Record a Custom Prompt
        • 🔼 Upload a Custom Prompt
        • 🛠 Manage Custom Prompts
      • 🎧 Convert Audio Files
      • 🎵 Audio Files Requirements
    • 📞 SIP Settings
      • 🌀 Jitter Buffer Overview
      • 🛠 Configure Jitter Buffer
      • 🕒 Change System Time Manually
      • 📧 Email Server Overview
      • ⚙️ Set up Default SMTP Server as an Email Server
      • ⚙️ Set up Gmail as an Email Server
      • ⚙️ Set up Outlook as an Email Server
      • ✏️ Customize Email Templates
      • 📊 Email Sent Logs
      • 🧹 Auto Cleanup Settings
      • 🗄️ Remote Archiving Overview
      • 🏧 Archive Files to FTP Server
      • 🔒 Archive Files to SFTP Server
      • ☁️ Archive Files to Amazon S3
      • ☁️ Archive Files to Google Cloud Storage
      • 🔔 Event Notification Overview
      • ⚙️ Configure Event Notifications
      • 📇 Manage Notification Contacts
      • 📜 Manage Event Logs
    • 🔒 Security Overview
      • ➕ Add an Allowed IP Address
      • 🖋️ Manage Allowed IP Addresses
      • 🛑 Manage Blocked IP Addresses
      • ➕ Add an 'Outbound Call Frequency Restriction' Rule
      • 🖋️ Manage 'Outbound Call Frequency Restriction' Rules
      • ⇅ Export and Import 'Outbound Call Frequency Restriction' Rules
      • 🌍 Restrict Specific Countries or Regions from Accessing IZT Cloud Voice
      • 🗺️ Check Allowed Country/Region IP
      • 🌎 Restrict International Calls to Specific Countries or Regions
      • 🚫 Block Outbound International Calls
    • 🔒 Two-Factor Authentication (2FA) Overview
    • 🔐 Configure Two-Factor Authentication using Authenticator Application
    • 📧 Configure Two-Factor Authentication using Email
    • 🛠️ Manage Two-Factor Authentication of Super Administrator Account
    • 👥 Enforce Two-Factor Authentication for All Extension Users
      • 🔍 Overview of Backup and Restore
      • 💾 Create an On-Demand Backup
      • ⏱️ Set up an Automatic Backup Schedule
      • 🔄 Restore Your System from a Backup
      • 🔄 Reboot IZT Cloud Voice on Web Interface
      • 🔄 Reset the System on Web Interface
      • 📋 Operation Logs Overview
      • 🛠️ Manage Operation Logs
      • 📡 Capture Network Packet
      • 🔍 Use IP Ping Tool to Diagnose Network Issues
      • 🔍 Use Traceroute Tool to Diagnose Network Issues
      • 🛠️ Enable Core Call Service Anomaly Detection
      • 📜 System Logs Overview
      • ⚙️ Configure Log Level
      • 🛠️ Manage System Logs
      • 📄 Call Detail Record (CDR) Overview
      • 🛠️ View and Manage CDR
        • 📧 Schedule CDR to Email
        • 🗓️ Manage Scheduled CDR Tasks
        • ⬇️ Download Scheduled CDR on PBX Web Portal
        • 📨 Customize Email Template for Scheduled CDR
      • 📊 Call Reports Overview
        • 📝 View Call Reports
        • 📈 Extension Call Statistics Report
        • 📊 Extension Call Activity Report
        • 📞 PBX Call Activity Report
        • ☎️ DID/Outbound Caller ID Activity Report
        • 🔔 Ring Group Statistics Report
        • 📟 IVR Report
        • 📅 Schedule Call Reports
        • 🗂️ Manage Scheduled Reports
        • ⬇️ Download Scheduled Reports on Web Interface
        • 📨 Customize Email Template for Scheduled Reports
      • 🗣️ Speech to Text (STT) Overview
      • 🔗 Integrate with Speech to Text (STT) API
      • 🔌 Disconnect Speech to Text (STT) API Integration
    • 📟 Asterisk Manager Interface (AMI) Overview
      • 🗄️ Database Grant Overview
      • 📊 Get CDR Data from Database of IZT Cloud Voice
      • 🗃️ CDR Table in the PBX Database
    • 🔧 Cenpoint Integration Guide
    • 📊 Import and Export Parameters Overview
    • 📇 Extension Parameters
    • 🏢 Organization Parameters
    • 📞 Contacts Parameters
    • 🎉 Holidays Parameters
    • ⚡ Speed Dial Number Parameters
    • 🚨 Emergency Number Parameters
    • 📱 Auto Provisioning Phone Information Parameters
      • 📞 Auto Provisioning Permitted Parameters
    • 📞 Trunk Parameters
    • 📟 Trunk DIDs/DDIs Parameters
    • 📞 Trunk Outbound Caller ID Parameters
    • 📝 Inbound Caller ID Reformatting Rule Parameters
    • 📞 DID Number to Specific Extension Parameters
    • 🛤️ Inbound Route Parameters
    • 🛤️ Outbound Route Parameters
    • 📊 Outbound Call Frequency Restriction Rule Parameters
    • 📞 Allowed Numbers Parameters
    • 🚫 Blocked Numbers Parameters
    • Overview
      • 📋 Auto-Provisioning Yealink Phones
      • ⚙️ Auto Provisioning Yealink Expansion Modules
      • 🛠️ Manually Provision an Yealink Phone
      • 📋 Auto-Provisioning Fanvil Phones
      • ⚙️ Auto Provisioning Fanvil Expansion Modules
      • 🛠️ Manually Provision an Fanvil Phone
  • ⛑️ Support
    • 📖 Auto Provisioning FAQ
    • 📖 Contacts FAQ
    • 📖 CRM Integration FAQ
    • 📖 Import and Export FAQ
    • 📖 Codec FAQ
      • 📖 About This Guide
      • 🔍 Operator Panel Overview
        • 🔑 Access Operator Panel
        • 🖥️ Operator Panel Layout
        • 🛠️ Customize Extension List
        • 📞 Pick up an Incoming Call
        • 🔀 Redirect an Incoming Call
        • 🔄 Transfer a Call
        • 👀 Monitor a Call
        • 🅿️ Park and Retrieve a Call
        • 🚦 Switch Call Recording Status
        • 🔚 Hang up a Call
        • 🔔 Place a Call to a Group Member
      • 📬 Voicemail Management
      • 👥 Presence Management
      • 🕒 Office Time Management
      • 📞 Contact Center Guide Overview
        • 📖 Inbound Call Center Overview
          • 📖 Call Center Administrator Guide
            • 📋 Create a Queue
            • 🛠️ Set up Skill-based Routing for a Queue
            • 📞 Allow Users to Request a Callback in a Queue
            • ⭐ Set a Priority for a Call Queue
              • ⏸️ Set Pause Reasons for Queue Agents
              • 🔍 Monitor Specific Pause Status of an Agent by Function Key
              • 📋 Allow Agents to View Queue Call Logs on IZT Cloud Voice Clients
              • 🔢 Allow Agents to Manage Their Status by Dialing a Feature Code
              • 📞 Allow Agents to Manage Their Status via IP Phones
            • 📋 Set up Queue Managers
            • 🔔 Customize Queue Notification
            • 📊 Set up Service Level Agreement (SLA)
            • 🔑 Grant Call Center Console Permissions
            • 📊 Call Center Reports Overview
              • ⏱️ Queue AVG Waiting & Talking Time Report
              • 📈 Queue Performance Report
              • 📊 Queue Performance Activity Report
              • 📞 Queue Callback Summary Report
              • 📟 Queue Callback Activity Report
              • 📋 Satisfaction Survey Report
              • 📜 Satisfaction Survey Details Report
              • 🔓 Agent Login Activity Report
              • ⏸️ Agent Pause Activity Report
              • 📵 Agent Missed Call Activity Report
              • 📈 Agent Performance Report
              • 📞 Agent Call Summary Report
          • ⚙️ Queue Preferences
          • 🔧 Manage Call Queues
          • 📋 Call Center Supervisor Guide
            • 📋 Wallboard Overview
            • 📊 View Call Metrics on Wallboard
            • 🛠️ Manage Wallboard Widgets
            • 📋 Queue Panel Overview
              • 🔑 Access Queue Panel
              • 📐 Queue Panel Layout
              • 📋 Manage an Agent's Status in a Queue
            • 📞 Queue Calls Management
          • 📘 Call Center Agent Guide
            • 📋 Access Queue Panel
            • 📝 Manage Queue Call Logs
              • 📋 Manage Your Status in Queues
              • 🔄 Automatically Switch Agent Status Based on Extension Presence
            • 📞 Call Operations on Queue Panel
            • 📞 Handle Queue Calls on IZT Cloud Voice Desktop Client
            • 📝 Manage Queue Call Logs
            • 👤 Agent Status Management
              • 📋 Manage Your Status in Queues
              • 🔄 Automatically Switch Agent Status Based on Extension Presence
            • 📞 Handle Queue Calls on IZT Cloud Voice Mobile Client
            • 📝 Manage Queue Call Logs
        • 🌐 Omnichannel Messaging Overview
          • 🔔 Omnichannel Messaging Agent Guide
          • 🌐 Agent Operations on Web Client
          • 💻 Agent Operations on Desktop Client
          • 📱 Agent Operations on Mobile Client

On This Page

  • Extension Voicemail Menu
  • Group Voicemail Menu
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📞 Call Features
📬 Voicemail
📝 Voicemail Menu Options

📝 Voicemail Menu Options

This topic shows the quick reference of voicemail menu.

Extension Voicemail Menu

Extension Voicemail Menu

Group Voicemail Menu

Group Voicemail Menu
🌐 Global Voicemail Settings📊 Voicemail Capacity and Limitations