📥 Check Voicemail Messages
This topic describes how to check voicemail messages.
Background information
Extension users can get an instant voicemail notification when receiving a new voicemail message. There are multiple ways to check voicemail messages:
- On an IP phone
- On IZT Cloud Voice Client
- Via Email
- Via IVR system
Feature code
The default feature code for checking voicemail messages is *2*. You can change, enable, or disable the code on PBX web portal: Call Features > Feature Code > Voicemail > Check Voicemail/Subscribe Voicemail Status.
Check voicemail messages on an IP phone
Check voicemail messages on the IP Phone
- Dial feature code
*2*and enter your PIN number (defined for voicemail). - Navigate through the voicemail menu to check your voicemail messages.
Check voicemail messages from another extension
- Dial feature code
*2*followed by the extension number whose voicemail you want to check. - Enter the PIN number for that extension's voicemail.
- Navigate through the voicemail menu to check your voicemail messages.
Check voicemail messages remotely from an IP phone
- Dial your PBX external number.
- Enter the direct inward dialing (DID) number attached to your voicemail box number.
- Dial feature code
*2*followed by your voicemail number (for example,*26100). - Navigate through the voicemail menu to check your voicemail messages.
Check voicemail messages on IZT Cloud Voice Client
- If you have enabled IZT Cloud Voice Clients for extension users, their extensions can check voicemail messages directly on their IZT Cloud Voice application.
- Navigate through Voicemails on IZT Cloud Voice Desktop Web or Mobile Client.
- Check the updated messages you received on the IZT Cloud Voice Clients.
Check voicemail messages via Email
If you have set up the feature of forwarding voicemail messages to email for extensions, the extension users can check their voicemail messages in their email boxes.
Check voicemail messages via IVR
If you have allowed extension users to dial in IVR to check voicemail messages, the extension users can also check voicemail messages when they are out of the office.
- Dial in an IVR, follow the voice prompt.
- Dial feature code
*2*followed by the extension number or group voicemail number and then enter the PIN number. - Navigate through the voicemail menu to check voicemail messages.