🔓 Allow Callers to Break out from Voicemail

This topic describes how to allow callers to break out from voicemail and access the operator.

Background Information

For technical support, doctor office or sales manager, they often need someone available to assist in case of any emergencies after hours. When callers receive voicemail, you would be able to allow the callers to press 0 to get assigned to the operator directly in case of an emergency. Otherwise, they'd have to hang up and dial again.

Procedure

1. You can specify an IVR or edit an extension for outreach such emergency calls:
2. Log in to PBX web portal, go to Call Features > Voicemail.
3. In the Caller Options section, select the checkbox of Allow callers to press 0 to break out from voicemail.
4. In the Destination drop-down list, set the desired option:

• Edit the Extension (hotel.bmp) forwarding call to an IVR.
• Assign other recorded feature call options.

5. Click Save and Apply:

Result

The caller can press 0 to contact the specific extension.